Service And Support, Hp Care Pack, And Warranty Information - HP 3PAR StoreServ 10000 Specifications

QuickSpecs

Service and Support, HP Care Pack, and Warranty Information

Warranty
Service and Support
Optimized Care - delivers
best performance and
stability through
deployment and proactive
management practices
3 Year, On-site Warranty Service. 7x24 4-hour remote response with next business day on-site response
HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days
from delivery.
For more information about HP's Global Limited Warranty and Technical Support, visit:
http://www.hp.com/products/storageworks/warranty
Technology Services for increased uptime, productivity and ROI
TRUST HP storage technology experts for every level of service and support. Our integrated portfolio of
Services for storage help customers reduce costs, optimize data, streamline storage management, and
improve backup and recovery. Capitalizing on HP Storage Systems' capabilities requires a service partner
who understands your increasingly complex environment. Team with the people who know HP
infrastructure hardware and software best-the experienced professionals at HP Services.
Protect your business beyond warranty
Warranty protects against manufacturer defects, however warranty uplifts, such as HP Care Pack Services
protect the business-by reducing downtime risks and providing operational consistency for mission-
critical and standard business computing.
NOTE: SSDs have a limited number of writes that can occur before reaching the SSD's write endurance
limit. This limit is generally high enough so wear out will not occur during the expected service life of an HP
3PAR StoreServ under the great majority of configurations, IO patterns, and workloads. HP 3PAR
StoreServ tracks all writes to SSDs and can report the percent of the total write endurance limit that has
been used. This allows any SSD approaching the write endurance limit to be proactively replaced before
they are automatically spared out. An SSD has reached the maximum usage limit once it exceeds its write
endurance limit. Following the SSD warranty period, SSDs that have exceeded the maximum usage limit
will not be repaired or replaced under HP support contracts.
What HP Storage Technology Services can do for you
HP Storage Technology Services can help you design, deploy, test, integrate, support, and manage IT and
infrastructure solutions. HP storage lifecycle support services offers a full spectrum of customer care-
from technology support to complex migrations to complete managed services.
Choose the right level of support, deployment and integration services
HP support recommendations are designed to help you enhance technology operations and lower risk-and
make it easier for you to seek the right balance between affordability and service-level commitments.
Depending on your individual support needs, choose from three levels of care that cover the entire
lifecycle to better address your needs-Optimized Care, Standard Care, and Basic Care. If none of our
support recommendations meet your needs, we can tailor a service solution for your unique support
requirements. Only HP brings together deep expertise, proactive and business critical support and a strong
partner network-plus, a full set of infrastructure services designed to power a Converged Infrastructure.
HP Critical Service-Designed for environments where downtime cannot be tolerated, HP monitors your
environment around-the-clock, 365 days a year. We implement improvement projects to mitigate risks
and reduce incidents. If outages do occur, they are addressed immediately with access to our dedicated
critical support escalation resources.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-1613ENW.pdf
DA - 14103 Worldwide — Version 19 — January 17, 2014
HP 3PAR StoreServ 10000 Storage
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