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HTC KIWI Service Manual

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Service Manual
KIWI/H1915/H1920
for
HTC Proprietary
Confidential Treatment Requested
Rev. A02
March 12, 2004
HTC Corp.
Engineering Mobility
HTC confidential
© 2001, HTC Corporation. All rights reserved.
TOTAL 36
CONT.ON. 2 PAGE NO. 1

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Summary of Contents for HTC KIWI

  • Page 1 Service Manual KIWI/H1915/H1920 HTC Proprietary Confidential Treatment Requested Rev. A02 March 12, 2004 HTC Corp. Engineering Mobility HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 2 PAGE NO. 1...
  • Page 2 2003 Support Huang Mar,27 First Release Technical Vince 2003 Support Huang Mar,12 Add shipping mode and Technical Vince Support Huang 2004 backup battery inspection HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 3 PAGE NO. 2...

  • Page 3: Table Of Contents

    ROUBLESHOOTING AND EPAIR ･････････････････････････････････････････ 6.3 F AULTY ････････････････････････････････････････ 7. R EFLASH ROCEDURE ･･･････････････････････････････････････････ 8. S PARE PARTS LIST ･･････････････････････････････････････ 9. MB M AJOR OMPONENT HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 4 PAGE NO. 3...

  • Page 4: Introduction

    1. Introduction This manual provides the technical information to support the service activities of the KIWI.This document contains highly confidential information, so any or all of this document should not be revealed to any third party. 2. Product Configuration Platform Windows CE Merlin OS –...

  • Page 5: Htc Confidential

    Combo Port for USB and power • Audio Jack (2.5mm) • SD slot connector • Accessories USB sync. Cable: 22 pins USB connector + DC Jack • HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 6 PAGE NO. 5...
  • Page 6 EMC / EMI: CE, FCC • Safety: UL • Pocket PC Logo • Applications Power Management • Data Backup • • Back Light Control HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 7 PAGE NO. 6...

  • Page 7: Lable Plan

    77H00068-00 Image file: See below Size: 32.00 mm x 48.30 mm Barcode Type: Code 39 MFG barcode printing of area: 32 mm x 12mm HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 8 PAGE NO. 7...

  • Page 8: P Roduct

    2 capital alpha (A-Z) characters, ISO 3166 Alpha-2 Code list. (Ex: TW=Taiwan) Site Code 1character, pre-assigned by HP (ex: C=HTC TW) YWW: Date of Manufacture The date of manufacture is expressed alpha-numerically by year counting from the base year, 2000, and week of...
  • Page 9 Use base 31 (ex: 1, 2, 3…….., 9, A, B, C……. Z, exclude I, O, Q, U, please note day start from 1) Z: Remaining 6 digitals of serial number (reset every day) Use base10 (000001 ~ 999999) HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 10 PAGE NO. 9...
  • Page 10 1. Main unit. 2. Cradle 3.6 Warranty Seal HTC P/N: 77H00036-00 Dimension: 10.00mm x 12.00mm Logo: PANTONE 653C Ink: PANTONE 193C Warranty void if broken. 10mm HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 11 PAGE NO. 10...

  • Page 11: Assembling And Disassembling

    If the repair activity need to take off the warranty seal ,it is required to stick the Warranty Seal warranty seal back as picture shows.(above the screw hold) Agency Label HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 12 PAGE NO. 11...
  • Page 12 FLAT side of the tool. From the top side first. Separate the left side. Then the right side. HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 13 PAGE NO. 12...
  • Page 13 3.When disconnecting the angle must be within 20 degrees to mating axis. 1.Take out the speaker with tweezers 2.Disassemble the backup battery from upper cover. Speaker Backup battery HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 14 PAGE NO. 13...
  • Page 14 (74H00157-00) to the parts as below; 77H00158-00 Key pad, assy, HB 74H00175-00 FPC Pre-assy + speaker holder 74H00199-00 upper cover pre-assy The disassembly procedure is finished. HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 15 PAGE NO. 14...

  • Page 15: Assembling

    Get the backup battery and stick it to the bottom left corner of upper cover. Route the wires under the hook. Hook HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 16 PAGE NO. 15...
  • Page 16 MB. The speaker’s install location must as picture shows (the bottom of the spring is on the upside). 76H00339-00(Sponge, MPCB) 76H00340-00(Sponge, Battery Connector) 76H00353-00(Sponge, Speakerholder) HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 17 PAGE NO. 16...
  • Page 17 Connect the microphone wire to the connector and use tape to fix it. Please note that the wire must be placed under the SD connector and audio jack. HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 18 PAGE NO. 17...
  • Page 18 Insert the screws and tight screw as picture shown. M1.6*5. M1.6*3 Assemble the main battery to the bottom cover. HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 19 PAGE NO. 18...
  • Page 19 The correct position as attached picture. Assemble battery cover to the bottom cover. The Unit Assembly is done ready for further test and outlook inspection. HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 20 PAGE NO. 19...

  • Page 20: Problem Diagnostics

    5.2 How to enter Diagnostic Program (1) Insert SD card with Diagnostic program loaded to the unit. (2)Press and hold Power Button+ Reset until HTC copyright display appear, then press action to perform the HB diagnostic test. 5.3 List of Diagnostic Test Items...

  • Page 21: Test Item Operation

    Plug USB cable to connect PDA to PC then and check if USB OK or not. Asset viewer Asset data check for SN and country ID HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 22 PAGE NO. 21...

  • Page 22: Shipping Mode

    Assemble charged main battery into the device. Step 2 : Assemble Special made battery cover into the device. Step 3 : Set the device to be power-on. HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 23 PAGE NO. 22...
  • Page 23 Step 6 : *Remove the special made battery cover *Replace with the original battery cover. * Ready to ship back to customer. HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 24 PAGE NO. 23...

  • Page 24: Backup Battery Inspection

    Step 3. Check backup battery function 1. Don’t turn off the device. (Keep the unit power on with the power management screen) Remove the AC adapter from the device. HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 25 PAGE NO. 24...
  • Page 25 C. If the unit boots from hard reset with showing the screen as seen on photo C, the backup battery is NG and need to be replaced. HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 26 PAGE NO. 25...

  • Page 26: Diagnostics Program

    (1) Check the connection of LCM FPC cable whether is properly connected. (2) Try with another LCM. (3) Try with another Main Board. (4) Replace LCM if necessary HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 27 PAGE NO. 26...
  • Page 27 (3) Try with another Main Board. (4) Replace Main Board if necessary. (5) Once the defective part has been identified, verify it again with the defective part whether the HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 28 PAGE NO. 27...
  • Page 28 (1) Make sure the Battery Pack takes fully charge with AC Adapter. (2) Check whether the condition of Battery Charging status is correct. (3) Dismantle the unit and check the appearance of Battery Pack. HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 29 PAGE NO. 28...
  • Page 29 (5) Replace Main Board if necessary. (6) Once the defective part has been identified, verify it again with the defective part whether the symptom could be duplicated. HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 30 PAGE NO. 29...

  • Page 30: Faulty Tree

    6.3 Faulty Tree HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 31 PAGE NO. 30...

  • Page 31: Reflash Procedure

    32MB at least is required. 3) It’s strongly required to build master by using the ROM image that provided by HTC (following the item A first), it’s not allowed to build the ROM image master SD card from unit to unit.
  • Page 32 1) Insert SD card with Diag program loaded, press and hold power button then reset. 2) Wait until HTC copyright appears and press action to enter the Diag program. 3) Press power button to enter the item of “key-in S/N and country ID”.

  • Page 33: Spare Parts List

    Agency Label,331578-002,H1915,FRU,Kiwi(SKU-00;FRU-01) 77H00067-00/01 Agency Label,331579-002,H1920,FRU,Kiwi(SKU-00;FRU-01) 77H00068-00/01 Disassembling prevent label (warranty seal) , Main unit 77H00036-00 Notice***Item A is assembled by item 14,15 and 16. HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 34 PAGE NO. 33...
  • Page 34 1.Main Battery 2.Earphone 3.Stylus 4.DC jack connector 5.Backup battery 6.Speaker 7.Microphone 8.PCBA,KIWI 9.LCM,Philip 10.Battery Cover 11.Screw,Trox,black 12.Screw,Trox,nickle HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 35 PAGE NO. 34...
  • Page 35 14.Upper cover,Pre-assy 15.FPC assy + Speaker holder 16.Key Pad assy 17. Bottom cover 18.Sponge,LCD Mylar 19.Sponge,MPCB 20.Sponge,Battery connector 21.Sponge,speakerholder 22.Mylar,LCM 23.Agency Label 24.Warranty seal HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. 36 PAGE NO. 35...

  • Page 36: Mb Major Component

    Codec LCD T-Co n HTC Co nfidentia l PCB Bottom Side LCD Connector Battery Door Switch ASIC SD Slot NAND Flash EEPROM HTC Confidential HTC confidential © 2001, HTC Corporation. All rights reserved. TOTAL 36 CONT.ON. F PAGE NO. 36...

This manual is also suitable for:

H1915H1920

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