Before Requesting Service - Samsung SyncMaster S19A300N User Manual

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Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest
Samsung Electronics Service Center.
Is the power cord connected properly?
Is the <Check Signal Cable> message displayed on the
screen?
Is the <Not Optimum Mode> message displayed on the
screen?
Is a blank screen displayed and does the power LED blink at
a 1 second interval?
Did you connect with a DVI cable?
Adjust the <Brightness> and <Contrast>.
(Refer to the <Brightness>, <Contrast>)
The display brightness can differ according to the mode set for <
If < Bright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.
Did you cancel the screen adjustment?
Is the entire screen displayed in the same color as if viewing
the screen through a cellophane paper?
Is the graphics card configured correctly?
Did you change the graphics card or the driver?
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A blank screen appears / I cannot turn the product on
THE IMAGE IS TOO LIGHT OR TOO DARK.
The on screen adjustment menu (OSD) does not appear.
The color is weird / The picture is displayed in black and white
The display area suddenly moves to an edge or to the center.
Check the connection status of the power cord.
(Connected using the D-sub cable)
Check the cable connecting the PC and the product.
(Connected using the DVI cable)
If the message appears on the screen even if the cable is
properly connected, recheck the input signal by pressing the [
] button of the product.
This occurs when the signal from the graphics card exceeds
the maximum resolution or the maximum frequency of the
product.
In this case, set up the appropriate resolution and the fre-
quency for the product.
1. This occurs when the power saving function is running.
If you click the mouse or press any key, the screen will be
turned on.
2. If the "Check Signal Cable" condition persists for more than
five minutes, Lossless mode will be activated.In Lossless
mode, the backlight of the monitor will turn off.
If you connect the DVI cable when the PC has booted up or if
you reconnect the DVI cable after disconnecting the cable
while using a PC, the screen may not be displayed because
some graphics cards do not output the video signal.
In this case, reboot the PC while the DVI cable is connected.
Angle>.
Check if the OSD Adjustment Lock function is set to Off.
Check the cable connection to the computer.
Reinsert the graphics card into the computer completely.
Set up the graphics card referring to the user manual.
Please press the [AUTO] button to run the auto adjustment
function.
Troubleshooting