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Fortinet FortiFone FON-870i User Manual

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Summary of Contents for Fortinet FortiFone FON-870i

  • Page 1 FortiFone™ User Guide for FON-870i...
  • Page 2 Fortinet. For absolute clarity, any such warranty will be limited to performance in the same ideal conditions as in Fortinet's internal lab tests. Fortinet disclaims in full any covenants, representations, and guarantees pursuant hereto, whether express or implied.

  • Page 3: Table Of Contents

    Contents Introduction....................... 1 Phone features......................1 Codecs and protocols ..................... 1 Requirements......................1 Phone views......................2 Display layout ......................3 Installation......................4 Installing the base station ..................4 Installing the handset charger.................. 5 Installing the batteries....................5 Registering the handsets ..................6 Deregistering a handset from a base...............
  • Page 4 Editing a functional key..................11 Deleting functional keys ................... 11 Associating a functional key with a speed dial ..........11 Using the phone....................12 Using the speakerphone..................12 Adjusting the handset volume ................12 Locking and unlocking the keypad ................ 12 Activating silent mode ...................

  • Page 5: Introduction

    Introduction Phone features • 15 handsets per base • Call log and contacts • Indoor range up to 150 feet (50 m) • Outdoor range up to 1000 feet (300 m) • Talk time up to 18 hours. Standby up to 200 hours Codecs and protocols •...

  • Page 6: Phone Views

    Phone views Figure 1: Handset — front view Indicator light Speaker OK button Navigation button (left, right, up, down) Softkeys Speaker button Menu button Answer Call button On/Off and End Call button Microphone Figure 2: Handset — side view Volume adjustment button Mute button...

  • Page 7: Display Layout

    Display layout Battery status and Connection status charging indicator indicator Time and date Extension name Extension number Contacts Call log The following icons appear in the top bar to indicate: new voicemail alarm enabled silent mode enabled keylock enabled missed call Introduction Page 3 FortiFone User Guide...

  • Page 8: Installation

    Installation Installing the base station Ensure you have an available PoE port on your network switch before continuing with this installation. Connect the RJ45 cable from the network port on the base station to the PoE switch. Installation Page 4 FortiFone User Guide...

  • Page 9: Installing The Handset Charger

    Installing the handset charger 1. Place the handset charger within 150 feet (50 meters) of the base. Concrete and metal objects might affect the signal range. 2. Connect the power adapter from the power outlet to the handset charger. Only use the power supply included with the product. Using an unauthorized power supply will void the product warranty and may damage the handset.

  • Page 10: Registering The Handsets

    2. Place the handset in the charger. The blue light on the battery charger will turn on. Ensure the phone is fully charged before using for the first time. Registering the handsets A base station can support up to 15 registered handsets with up to 10 concurrent calls. 1.

  • Page 11: Configuring The Handset

    Configuring the handset Typing text When using the keypad to enter information (such as adding a new contact), three softkeys will be displayed. • Save — allows you to save. • Symbol — allows you to insert a symbol. • Clear — allows you to erase text. To type letters, press the key with the letter repeatedly until the letter you want is highlighted in the lower right of the screen.

  • Page 12: The Settings Menu

    The Settings menu Time and date The time and date are automatically configured by the FortiVoice phone system and do not require manual configuration. Language The phone has multiple supported languages. The default is English. Languages are configured in the FortiVoice Management software of the extension. Contact your administrator. Indicator Light The color of the indicator light can be customized to represent different events.

  • Page 13: Line

    Provides information about the handset. This includes the hardware and firmware version and the IP address of the base station. Enabling auto answer mode You can set the FON-870i to auto answer when you pick up the handset from the handset charger. 1. Press 2.

  • Page 14: Alarms

    Alarms Alarm To set a onetime alarm: 1. Press 2. Select Alarms. Press the OK button. 3. Select Alarm. Press the OK button. 4. Select the time, and press the Save softkey. To disable an alarm, select Alarm and press the Turn off softkey.

  • Page 15: Adding A Functional Key

    Adding a functional key 1. Select F-Keys. Press the OK button. 2. Press the More softkey. 3. Select Add F-key. 4. Select Name, and press the Edit softkey. 5. Input the name, and press the Save softkey. 6. Select Number, and press the Edit softkey. 7.

  • Page 16: Using The Phone

    Using the phone Using the speakerphone During a call, press . To deactivate the speakerphone, press again. Adjusting the handset volume During a call, press the volume up or volume down buttons on the side of the phone. The volume setting is automatically saved. See “Handset —...

  • Page 17: Placing A Call On Hold

    Placing a call on hold To place a call on hold: • Press the Hold softkey. To toggle between two calls: • Press the Swap softkey. To retrieve a call on hold: • Press the Retrieve softkey. Screened call transfer You can talk to the person you want to transfer a call to before making the transfer.

  • Page 18: Dialing Using A Speed Dial Number

    Dialing using a speed dial number To place a call using a speed dial number: • Press and hold the number associated with the speed dial. Do Not Disturb (DND) When DND is activated, calls will be routed according to the settings programmed for your extension.

  • Page 19: Contacts

    3. Select a number in the call log, and press Call, View or More Options to access the following: Option Description View details Provides details on the record such as the number, duration and when the call occurred. Save as contact Opens a text editor so that you can add the selected number as a contact.

  • Page 20: Editing A Contact

    Editing a contact 1. Press the Contacts softkey. 2. Choose the contact you want to edit. 3. Press the Edit softkey, then choose the field that you want to edit. 4. Press the Edit softkey, make your edits, and press the Save softkey. 5.

  • Page 21: Using Your Phone With Fortivoice

    Using your phone with FortiVoice Access an outside line Press hunt group – (Americas, UK), press – (other countries). No hunt group is required if direct line access is enabled. You can select a line directly if it has a programmed key.

  • Page 22: Voicemail

    Updating the Firmware In the system management software, go to Tools > Update Phones and follow the instructions. For instructions on obtaining firmware for your region and language, contact your reseller. If you purchased directly from Fortinet, visit http://www.fortinet.com/fortivoice to obtain further information or assistance.

  • Page 23: Troubleshooting

    Troubleshooting The following is a list of solutions to the most common issues that you may experience when you use the FON-870i. Problem Possible causes Possible solutions The power indicator on The base is Check that the base is connected to a the base is not lit.
  • Page 24 Problem Possible causes Possible solutions I can’t make calls. Hide Number is enabled Ensure Hide Number is disabled: on the handset. 1. Press 2. Select Settings. Press the OK button. 3. Select Hide Number. Press the OK button. 4. Select Off. I can’t receive calls.

  • Page 25: Limited Warranty

    Limited warranty This phone is covered by a one-year limited warranty against manufacturing defects. www.fortivoice.com/support For warranty service: • In North America, please call 1-866-393-9960 for further information. • Outside North America, contact your sales representative for return instructions. You will be responsible for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase.

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