HP Photosmart M440 series User Manual page 38

Chapter 9
The camera gets warm (or even hot) to the touch.
This is normal. However, if anything seems out of the ordinary, turn off the camera and
allow the camera to cool. Then examine the camera and the batteries for signs of possible
damage.
For best image quality, turn off the camera when not using. Always store the camera in
a cool place.
My camera stalls when establishing a connection to the computer.
• Your memory card may have a large number of images stored on it. The more images
you have on your card, the longer it takes to establish a connection to the computer
(up to five minutes). If you have a large number of images on the memory card, be
sure to allow this additional time to establish the connection.
• Ensure that the USB cable is properly connected to the camera and computer, either
directly or via an optional dock.
• Try connecting the USB cable to another USB port on the computer.
• Turn the camera off, then on again. If that does not fix the problem, reset the camera
(see "Resetting the camera" on page
• If the problem persists, contact HP Support (see
I cannot transfer images from the camera to my computer.
• Either install the HP Photosmart Software (see
see "Transferring images without HP Photosmart Software" on page
• Configure your camera preferences so the HP Photosmart software starts
automatically when you connect your camera to your Macintosh. Open the HP
Photosmart Camera settings in System Preferences to make changes, or to view
the camera software help.
• Set your camera to act as a Disk Drive (see USB Configuration in
Camera Setup Menu" on page
computer" on page
I get an error message when transferring images to my computer.
A power surge or electrostatic discharge may have affected the camera. Close the
HP Photosmart Software, disconnect the camera from the computer, and reset the
camera (see
process (see
The HP Photosmart Software does not start automatically when I connect to my
Macintosh.
Configure your camera preferences so the HP Photosmart software starts automatically
when you connect your camera to your Macintosh. Open the HP Photosmart Camera
settings in System Preferences to make changes, or to view the camera software help.
The HP Photosmart Software takes a long time before it is ready to transfer images
from my camera.
Having a large number of files stored on an optional memory card affects the amount of
time it takes for the HP Photosmart Software to start transferring images. For best results,
transfer images to your computer frequently, and always format the card after transferring
images (see
36 Troubleshooting
31), then follow the steps in
24.
"Resetting the camera" on page
"Transferring images with HP Photosmart Software" on page
"Resetting the camera" on page
32).
"Product support" on page
"Install the software" on page
"Connecting to the
32). Then, restart the image transfer
32).
38).
6), or
24.
"Using the
23).