Preparing To Call Technical Support; Locating The Rating Label - HP FP9419 User Manual

Troubleshooting

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this
section, you may need to call technical support. Have the
following available when you call:
■ The monitor
■ Monitor model number (located on label in back of monitor)
■ Monitor serial number (located on label in back of monitor)
■ Purchase date on invoice
■ Conditions under which the problem occurred
■ Error messages received
■ Hardware configuration
■ Name and version of the hardware and software you
are using

Locating the Rating Label

The rating label on the monitor provides the spare part number,
product number, and serial number. You may need these numbers
when contacting HP about your monitor model.
Locate the FP9419 monitor rating label on the rear cover between
the connectors and buttons.
A–4 User's Guide