Breville Dual Boiler BES920XL Instruction Book page 22

tRoUBLEShootInG PAge heAder.....
PRoBLEM PoSSIBLE CAUSES
Espresso runs out too • The coffee is ground
too coarse.
quickly
• Not enough coffee in
the filter basket.
and/or
Pressure gauge not
• Coffee not tamped
reaching 9 bar
firmly enough.
• Coffee beans are stale.
Coffee not hot enough • Cups not pre-heated.
• Milk not hot enough
(if making a cappuccino
or latté etc).
• Extraction temperature
is too low.
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WhAt to do
Use slightly finer grind.
Increase dose of coffee. Tamp
then use the Razor™ dose
trimming tool to trim off
excess coffee.
Tamp between 30-40lbs
or 15-20kg of pressure.
If the above suggestions do
not help, check the machine.
Place an EMPTY Dual Wall
filter basket into the portafilter
(either 1 CUP or 2 CUP). Press
the MANUAL button. If the
pressure gauge reads over
5 bar, the machine is working
correctly. Try re-pulling a
shot, with coffee, using the 3
suggestions above (finer grind,
increase dose, increase tamp).
If the pressure gauge reads
below 5 bar, call Breville
Consumer Support.
Use freshly roasted coffee
beans with a 'Roasted On' date
and consume between
5–20 days after that date.
Rinse cups under hot water
outlet and place on cup
warming tray.
Heat milk until base of
the jug becomes hot
to touch.
Increase extraction
temperature. See 'Extraction
Temperature', page 19.
tRoUBLEShootInG PAge heAder.....
PRoBLEM PoSSIBLE CAUSES
no crema • Coffee beans are stale.
• Using Single Wall
filter baskets with
pre-ground coffee.
Espresso runs out • Portafilter not inserted in
the group head correctly.
around the edge of the
portafilter
and/or
• There are coffee
grounds around the
filter basket rim.
Portafilter comes out
of the group head
during an extraction
• Filter basket rim is
wet or underside of
portafilter lugs are wet.
Wet surfaces reduce the
friction required to hold
the portafilter in place
whilst under pressure
during an extraction.
• Too much coffee in the
filter basket.
Unable to set Auto • Clock not set or clock is
Start time set with incorrect time.
E1, E2 or E3 error • An error that cannot
be reset by the user
message on LCd
has occurred.
WhAt to do
Use freshly roasted coffee
beans with a 'Roasted On' date
and consume between
5–20 days after that date.
Ensure you use Dual Wall filter
baskets with pre-ground coffee.
Ensure portafilter is rotated
to the right until the handle
is securely locked in place.
Rotating past the center will
not damage the silicone seal.
Clean excess coffee from
the rim of the filter basket to
ensure a proper seal in group
head.
Always ensure filter basket and
portafilter are dried thoroughly
before filling with coffee,
tamping and inserting into the
group head.
After tamping, trim the coffee
dose using the Razor™ dose
trimming tool.
Check that the clock and
Auto Start time have been
programmed correctly.
The LCD will display a clock
icon when the Auto Start time
is programmed.
Call Breville Consumer
Support.
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