VTech DS6621 Complete User's Manual page 79

Appendix
Troubleshooting
• If the previous suggestions do not work, disconnect the telephone base from the
telephone jack and connect to a different phone. If there is no dial tone on that
phone either, the problem is in your wiring or telephone service. Contact your
telephone service provider.
• Your line cord may be defective. Try installing a new line cord.
I cannot dial out.
• Try all the suggestions above.
• Make sure you have a dial tone before dialing. The cordless handset may take a
second or two to find the telephone base and produce a dial tone. This is normal.
Wait an extra second before dialing.
• Eliminate any background noise. Noise from a television, radio or other
appliances might cause the phone to not dial out properly. If you cannot eliminate
the background noise, first try muting the cordless handset before dialing, or
dialing from another room with less background noise.
• If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
• If you have changed your telephone service to digital service from a cable
company or a VoIP service provider, the telephone line may need to be rewired to
allow all existing telephone jacks to work. Contact your service provider for more
information.
My cordless handset isn't performing normally.
• Make sure you plug the power cord securely into the telephone base. Plug the
power adapter into a different, working electrical outlet without a wall switch.
• Move the cordless handset closer to the telephone base. You may have moved
out of range.
• Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then
plug it back in. Allow up to one minute for the cordless handset and telephone
base to reset.
• Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as far
away as possible from these types of electronic devices.
Out of range or no pwr at base appears on my cordless handset.
• Ensure you plug the telephone base in properly and the power is on.
• Place the cordless handset closer to the telephone base for synchronization.
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