Snom 320 User Manual All Efforts Have Been Made To Offer A
Snom ip telephone user manual
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- Manual (112 pages) ,
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User manual
Please read this document. This IP telephony system provides many features not usually found on traditional phone
systems. Understanding and using these features is the key to a successful deployment.
All efforts have been made to offer adequate information. However, the author of this guide can not guarantee complete accuracy or
omissions that might result from the use of this information, but invites you to submit all information to improve or complete this
document.
No part of this publication may be reproduced, stored or transmitted in any form or by any means, electronic, photographic or otherwise
to someone outside the Brunet Concrete Group without the permission from the administration or its representatives.
The electronic form of this user manual in the folder: K:\Communication\Informatique\Téléphone SNOM Phone\.
Prepared by Sonya Therrien and review by Christian Chevrier, on February 8th 2011, for the Brunet concrete Group
Translation from the French version on may 2011
Updated: February 8 2011 /CC
SNOM PHONES -
MODEL
300, 320, 370
Page 1
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Table of Contents
Related Manuals for Snom 320
Summary of Contents for Snom 320
- Page 1 Brunet Concrete Group without the permission from the administration or its representatives. The electronic form of this user manual in the folder: K:\Communication\Informatique\Téléphone SNOM Phone\. Prepared by Sonya Therrien and review by Christian Chevrier, on February 8th 2011, for the Brunet concrete Group...
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Page 2: Table Of Contents
Contents First step to do with the new phone ............................3 WHAT IS? ....................................4 IP Technology: ..................................4 3CX Assistant*: ..................................4 MyPhone portal*: ................................4 VISUAL PRESENTATION OF THE PHONE ..........................5 DIRECTORY ............................Erreur ! Signet non défini. CALL HISTORY (received, missed or outbound calls) ...................... -
Page 3: First Step To Do With The New Phone
First step to do with the new phone 1. READ THIS DOCUMENT. 2. LEARN: YOUR EXTENSION: ___________ YOUR PIN CODE (PASSWORD): ___________ 3. CONFIGURE YOUR VOICE MAIL (INCLUDES TWO (2) DIFFERENTS MESSAGES): Page 8 a. Configure your identification message (refer to the section: Setting your mailbox) b. -
Page 4: What Is
WHAT IS? IP Telephony: The voice over IP, or « VoIP », is a technology to transmit voice signal over a computer network. 3CX Assistant*: 3CX Assistant runs under Windows. It helps users to easily manage their extension by a few mouse clicks, compared to the limited interface of a regular phone. -
Page 5: Visual Presentation Of The Phone
Enable or disable the headphones (It must be connected first). Redial Redial the last dialled numbers, the most recent listed first. Directory Display the directory. Menu and Snom Not programmed. Third person conference Add a third person to the communication. Hold Put on hold a call in progress. -
Page 6: Call History (Received, Missed Or Outbound Calls)
CALL HISTORY (received, missed or outbound calls) Phone: Press the “List” button under the display and then select the desired type of call. 3CX Assistant: Located under the “Call History” section of the 3CX assistant (fourth section). MyPhone: Select the “MyPhone” menu in the 3CX assistant and choose between “Inbound calls”, “Outbound calls” or “Missed calls”. -
Page 7: Transfert One Or All Calls Automatically
TRANSFER ONE OR ALL CALLS AUTOMATICALLY Phone: Automatic call transfer can be set from the phone, but it is better to set the appropriate profile (associated to forwarding rules) using the 3CX assistant to activate automatic call forwarding. The four (4) automatic transfer modes available are: Call transfer is disabled (default option). -
Page 8: Transfert Call In Your Voice Mail During The Conversation
TRANSFER CALL TO YOUR VOICE MAIL DURING THE CONVERSATION 3CX Assistant: Right click on the call and select "Voicemail" OR Click the purple icon on top of the screen. VOICEMAIL SETUP There are two (2) messages to be recorded, a presentation message and a personal message. Both are important for the system to perform properly! Phone: 1. -
Page 9: Recuperate Message In Your Voice Mail
ACCESS TO VOICEMAIL Phone: Step 1: Press on “Retrieve” button or dial 9999 and your pin, followed by the # key When you listen to your voicemail, the following options are available: 0 Play next message 1 Play previous message 2 Replay the current message 3 Delete this message and listen to the next message (confirm with the *) 4 Recall the person who left the message... -
Page 10: Conference Phone
CONFERENCE CALL There are two types of conference calls: open and closed. A closed conference, when started, cannot be joined by other participants, but an open conference can be joined by as many participants as there are lines available. Phone: Start a closed conference (3 participants) Step 1: Call the first person and put the call on hold... -
Page 11: Definition Of The Profile
DEFINITION OF THE PROFILE Profile Definition Example Available You are at your office. 1. Regular work day Away You are at work, but not at your office. 1. Traveling on the road 2. In the plant 3. Attending a meeting. Out of office Outside office hours * 1. -
Page 12: Colour Code In The 3Cx Assistant
COLOUR CODE IN THE 3CX ASSISTANT Colour Profile Description Green Available The user is not online and is available Gray Not registered The user is not connected to the system or he doesn’t have a desk phone. Away The user is working, but unable to take calls at his desk. Orange Outside the office The user is not present at work.