HP ProLiant DL360p Quickspecs page 14

QuickSpecs
Service and Support
Standard Care Standard Care Standard Care Standard Care
Basic Care Basic Care Basic Care Basic Care
Insight Remote Support Insight Remote Support Insight Remote Support Insight Remote Support
Standard Care: Service recommendation that maintains high level of server availability Standard Care: Service recommendation that maintains high level of server availability Standard Care: Service recommendation that maintains high level of server availability Standard Care: Service recommendation that maintains high level of server availability
HP ProLiant Server Hardware Installation HP ProLiant Server Hardware Installation HP ProLiant Server Hardware Installation HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
HP Installation and Startup for Insight Control Software / HP SIM HP Installation and Startup for Insight Control Software / HP SIM HP Installation and Startup for Insight Control Software / HP SIM HP Installation and Startup for Insight Control Software / HP SIM
Provides for the deployment and basic configuration of HP Insight Control or HP SIM (Systems Insight
Manager) on HP ProLiant ML and DL series servers or HP BladeSystem servers
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf
3-Year HP 24x7 4 hour Response, Collaborative Support 3-Year HP 24x7 4 hour Response, Collaborative Support 3-Year HP 24x7 4 hour Response, Collaborative Support 3-Year HP 24x7 4 hour Response, Collaborative Support
Offers customers a single point of contact for server problem diagnosis, hardware problem resolution,
and basic software problem diagnosis, fault isolation, and resolution if available to HP. If the problem is
with HP HW, the representative will arrive on site any time and day of the year to begin hardware
maintenance service within 4 hours of the service request being logged. In case, the issue is with HP or
supported third-party software product and cannot be resolved by applying known fixes, HP will contact
the third-party vendor and create a problem incident on your behalf.
Additional Services: Additional Services: Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware) Installation & Start Up Additional Services:
and Software Support; Microsoft or Linux or VMware education courses; +60 Proactive Select Credits
Basic Care: delivers minimum recommended support service level Basic Care: delivers minimum recommended support service level Basic Care: delivers minimum recommended support service level Basic Care: delivers minimum recommended support service level
HP ProLiant Server Hardware Installation HP ProLiant Server Hardware Installation HP ProLiant Server Hardware Installation HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service 3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service 3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service 3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service
Provides for the deployment and basic configuration of HP Insight Control on HP ProLiant ML and DL
series servers or HP BladeSystem servers
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf
Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware) Installation & Start Up Additional Services: Additional Services: Additional Services:
and Software Support; +30 Proactive Select Credits, Factory Express.
Provides 24 X 7 remote monitoring, proactive notifications, and problem resolution. Learn more
http://www.hp.com/go/insightremotesupport
DA - 14211 North America — Version 5 — April 19, 2012
HP ProLiant DL360p Generation 8 (Gen8) HP ProLiant DL360p Generation 8 (Gen8) HP ProLiant DL360p Generation 8 (Gen8) HP ProLiant DL360p Generation 8 (Gen8)
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