Troubleshooting - LevelOne PLI-3021 User Manual

4.4 Troubleshooting

If your HomePlug AV Ethernet Bridges have difficulty communicating with each other, check the
following:
• Try power cycling the unit by unplugging it from the wall for 10 seconds and plugging it in
again.
• Use a pin and hold the Reset button down for 2 seconds on each unit you are trying to
connect. The HomePlug AV Ethernet Bridge's light will flash, the units will reset and attempt
to link using default factory settings.
• Try plugging the HomePlug AV Ethernet Bridge into an adjacent plug.
• HomePlug AV Ethernet Bridges work better when plugged directly into the wall outlet.
Connecting these Ethernet Bridges to a power strip or surge protector may degrade network
performance or completely stop network signals.
• This HomePlug AV Ethernet Bridge should not be used on GFI protected outlets as some
outlets will filter out HomePlug Powerline signal.
• This HomePlug AV Ethernet Bridge should not be used in areas with excessive heat.
• Certain florescent or incandescent lights are noise sources on the electrical and can degrade
performance.
•
If your building has more than one circuit breaker box, your HomePlug AV Ethernet Bridges
may not be able to connect between the different circuit breaker boxes. In this case, connect
one HomePlug AV Ethernet Bridge to a power outlet located on each of the circuit boxes.
Connect Ethernet cable between each of the HomePlug AV Ethernet Bridges to link the
different circuits together. This will allow the HomePlug AV Ethernet Bridges from different
circuit breaker boxes to connect.
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