Troubleshooting Tips; Onboard Help System - SonicWALL SonicPoint-N Dual-Band Getting Started Manual

Troubleshooting Tips

If the SonicPoint locates a peer SonicOS device, the two units
perform an encrypted exchange and the profile assigned to the
relevant wireless zone is used to automatically configure
(provision) the newly added SonicPoint unit.
Your SonicPoint is automatically listed in the list on the
Wireless > SonicPoints page of the management interface for
the SonicWALL security appliance managing the SonicPoint. If
it does not show in the list:
• Make sure the SonicPoint is connected to an interface
that is configured as part of a Wireless zone. Either the
default WLAN zone, or a custom zone with type set to
"wireless" is required.
• Click the Synchronize SonicPoints button. This is
located in the SonicOS management interface on the
SonicPoint > SonicPoints page and forces the SonicWALL
appliance, if connected, to download a new SonicPoint
image from the SonicWALL back-end server.
• Ensure that the SonicPoint is connected to a 802.3af
compliant PoE powered Ethernet connection. A PoE-
capable switch, or PoE injector is required to power the
SonicPoint appliance.
• Verify that your PoE switch/injector is rated to deliver at
least 15 watts of power to each port. Some older PoE
devices do not provide sufficient power to properly run
current generation 802.11n devices across multiple ports.
Check with your PoE manufacturer for 802.3af support, or
use a SonicWALL PoE injector.
Page 33 Troubleshooting Tips

Onboard Help System

All SonicWALL network security appliances include an onboard
help system with help topics that are relevant to each area of
the management interface. To access SonicPoint help, click the
Help icon in the upper right-hand corner of the SonicOS
management interface while you are on a SonicPoint page.