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COOKING ELEMENT N305-0061
ORDERING REPLACEMENT PARTS
Contact the factory directly for replacement parts and warranty claims. The customer care department is available
between 9 AM and 5 PM (Eastern Standard Time) at 1-866-820-8686 or fax at 1-705-727-4282. In order to process a claim,
we must be provided with the following information:
1. Model number of the unit.
2. Part number and description.
3. A concise description of the problem ('broken' is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the customer care representative may request to have the parts returned to the factory for inspection,
before providing replacement parts. The parts must be shipped prepaid to the attention of the customer care department
with the following information:
1. Model number of the unit.
2. A concise description of the problem ('broken' is not sufficient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorization number - provided by the customer care representative.
Before contacting customer care, please note that the following items are not covered by the warranty:
-costs for transportation, brokerage or export duties
-labor costs for removal and re-installation
-costs for service calls to diagnose problems
-discoloration of stainless steel parts
-part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven cleaner).
PARTS LIST
BASE N035-0083
THERMOSTAT N750-0019
5
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