Other Information; Troubleshooting - Sony TRINITRON KV-20FS12 Service Manual

Operating Instructions

Other Information

Troubleshooting

If you are having a problem with your TV, try the suggestions below. If
the problem persists, contact your nearest Sony dealer.
No picture, no Make sure the power cord is plugged in.
sound
If a red light is flashing on the front of your TV for
more than a few minutes, disconnect and reconnect
the power cord to restore the TV. If the problem
continues, call your local service center.
Check the TV/VIDEO settings: when watching TV, set
to TV; when watching video equipment, set to VIDEO
(page 11).
Make sure the batteries have been inserted correctly
into the remote control.
Try another channel, it could be station trouble.
Poor or no Adjust Picture in the Video menu (page 17).
picture, good
Adjust Brightness in the Video menu (page 17).
sound
Check the antenna and/or cable connections (page 3).
MUTING
Good picture, Press so that MUTING disappears from the
no sound screen (page 11).
Check your Audio settings. Your TV may be set to
Auto-SAP (page 18).
No color Adjust Color in the Video menu (page 17).
No signal Check the Cable setting in the Options menu under
Setup (page 23).
Check the antenna and/or cable connections (page 3).
Make sure the channel selected is currently
broadcasting.
Dotted lines or Adjust the antenna.
stripes
Move the TV away from other electronic equipment.
Some electronic equipment can create electrical noise,
which can interfere with TV reception.
Check your outdoor antenna or call your cable service.
Double images
or ghosts
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Cannot receive Make sure Cable is set to OFF in the Options menu
higher number under Setup (page 23).
channels (UHF)
Perform Auto Program to add channels that are not
when using an
presently in the memory (page 23).
antenna
Cable stations Make sure Cable is set to ON in the Options menu
don't seem to under Setup (page 23).
work
Perform Auto Program to add channels that are not
presently in the memory (page 23).
Remote control Batteries could be weak. Replace them (page 2).
does not
Move the TV 3-4 feet or more away from fluorescent
operate
lights.
The TV needs Clean the TV with a soft dry cloth. Never use strong
to be cleaned solvents such as thinner or benzine, which might
damage the finish of the cabinet.
Other Information
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