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13. WARRANTY SERVICE
Owner Satisfaction
Your satisfaction and goodwill are important to your dealer and to us. All
Honda warranty details are explained in the Distributor's Limited Warranty.
Warranty service is available at any dealership displaying the Honda Power
Equipment Engines sign. To locate dealers in your area, look in the yellow
pages of your telephone directory under Gasoline Engines, Garden & Lawn
Equipment & Supplies, Lawn Mowers, etc.
I
Normally, any problem concerning the engine
will be handled
by the
dealer's service department. If you have a warranty problem that has n o t
been handled t o your satisfaction,
w e suggest you take the following
action:
Discuss your problem with a member of dealership management. Often
complaints can be quickly resolved at
that level. If the problem has
already been reviewed with the Service Manager, contact the owner of
the dealership or the General Manager.
If your problem still has not been resolved t o your satisfaction, contact
the Power Equipment Customer Relations Department of American
Honda Motor Co., Inc.
American Honda Motor Co., Inc.
Power Equipment Customer Relations Department
P.O. Box 5 0
Gardena, California 90247-0805
Telephone: (21
3) 604-2400
We still need the following information in order t o assist you:
-
Your name, address, and telephone number
-
Engine model and serial number
-
Date of purchase
-
Dealer name and address
-
Product or equipment in which the engine is installed.
-
Nature of the problem
After reviewing all the facts involved, you will be advised of what action
can be taken. Please bear in mind that your problem will likely be resolved
at the dealership, using the dealer's facilities, equipment, and personnel, so
it is very important that your initial contact be
with the dealer.
Your purchase of a Honda engine is greatly appreciated by both your dealer
and American Honda Motor Co., Inc. We want
t o
assist you in every way
possible t o assure your complete satisfaction with your purchase.
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