Mac-Specific Problems - Wacom cintiq 13HD User Manual

MAC-SPECIFIC PROBLEMS

At startup, a dialog box
appears telling you that either
the driver failed to load or the
Cintiq preferences have not
yet been created.
You suspect the Cintiq
preferences may be
corrupted, or want to make
certain that all settings are at
their factory defaults.
Contents
The tablet portion of the Cintiq was not detected at startup. Make sure
the USB cable is securely connected to an active USB port on your
computer or USB hub. Make sure that the Cintiq status LED is on and
is glowing white. If this does not correct the problem, see
troubleshooting.
From the G
O
Select USB from the H
USB Cintiq model should be listed. If a model is not listed, check the
Cintiq USB cable connection or try plugging the Cintiq into a different
USB port.
If this does not help, contact Wacom for Technical Support.
See technical support
Use the Wacom Tablet Utility to work with preferences. Close any open
applications. Open the main A
W T
ACOM ABLET
• It is a good idea to first back up your tablet preferences. In the
Wacom Tablet Utility, select C
B ... and follow the prompts.
ACKUP
• Delete the tablet preferences as follows:
Single user. When the utility starts, select C
R . Log out, then log back in. When the Cintiq driver loads it
EMOVE
will create a new preferences file with the factory defaults.
Multiple users. When the utility starts, select A
R . Log out, then log back in. When the Cintiq driver loads it
EMOVE
will create new preferences files with the factory defaults.
You can quickly restore tablet preferences that have been backed up
for the C
URRENT USER
utility.
Note: Do not manually remove the W
main L
removed when uninstalling the Wacom software driver, and then
only when using the Wacom Tablet Utility.
Recalibrate the Cintiq. See
Contents Index
Index
menu, select U
TILITIES
section of the C
ARDWARE
options.
PPLICATIONS
folder and run the W
URRENT USER
or A
LL USERS
P P
IBRARY REFERENCE ANES
calibrating the
and launch the S
YSTEM
ONTENTS
folder. Then open the
T U y.
ACOM ABLET TILIT
or A
LL USERS
URRENT USER
LL USERS
by clicking R ... within the
ESTORE
T .
ACOM ABLET PREFPANE
folder. This file is only to be
cintiq.
66
P .
ROFILER
list. A Wacom
. Then click
and click
and click
file from the
66