HP ProLiant DL120 Generation 5 (G5) Quickspecs page 8

QuickSpecs
Standard Features
Service and Support Service and Support Service and Support Service and Support HP Care Pack Services provide total care and support expertise with committed response times designed
to meet your IT and business needs.
HP Care Pack services include coverage for the HP branded hardware options qualified for the server
that are purchased at the same time or afterward and internal to the enclosure. It also includes the 22-
inch and smaller external monitors and tower UPS options up to 3kVA. These items will be covered at the
same service level and for the same coverage period as the server. Coverage of UPS Battery is not
included and standard warranty terms & conditions apply. For servers or storage systems installed within
a rack, service also covers all HP qualified rack options installed within the same rack.
To fully capitalizing on your HP ProLiant servers' capabilities requires a service partner who thoroughly
understands your server technology and systems environment. HP Services, an industry leader in
provision of support solutions provides a range of support services designed to meet the varying needs of
your business. Whether an SMB, or large global corporation, HP has ProLiant server support offers to
help you speedily deploy and maximize system uptime.
Recommended Service Recommended Service Recommended Service Recommended Service - simplify ProLiant solution implementation, maintenance, and management.
Support - 3 Year 9x5 Next Business Day coverage, excluding HP holidays only Support Support Support
Deployment Service Deployment Service - HW Installation only Deployment Service Deployment Service
Enhanced Service - optimize service level to increase IT performance and availability. Enhanced Service Enhanced Service Enhanced Service
Support Support - 3 Year 13x5 Same Business Day, 4-Hour response coverage only
Support Support
Refer to the information on the Installation of a ProLiant on the ProLiant Data Sheet; to be delivered on a
scheduled basis 8am-5pm, M-F, excluding HP holidays.
NOTE: NOTE: NOTE: NOTE: For a complete listing of service offerings and information visit:
http://www.hp.com/services/proliantservices
http://h20219.www2.hp.com/services/us/en/warranty/carepack-servers-proliant.html
DA - 13014 North America — Version 19 — June 30, 2010
HP ProLiant DL120 Generation 5 (G5) HP ProLiant DL120 Generation 5 (G5) HP ProLiant DL120 Generation 5 (G5) HP ProLiant DL120 Generation 5 (G5)
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