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Copying difficulties
Difficulties
Cannot make a copy.
Vertical black line appears in
copies.
Copies are blank.
Scanning difficulties
Difficulties
TWAIN or WIA errors appear when
®
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
OCR does not work.
(for DCP-8110DN and
DCP-8155DN)
Network scanning does not work.
(for DCP-8110DN and
DCP-8155DN)
Cannot scan.
Software difficulties
Difficulties
Cannot install software or print.
Suggestions
See How to copy uu page 26.
Contact your administrator to check your Secure Function Lock Settings.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
scanner glass, or the corona wire is dirty. Clean the glass strip and scanner glass
and the white bar and also white plastic above them.
See Cleaning the scanner glass uu page 53 and Cleaning the corona wire
uu page 54.
Make sure you are loading the document correctly.
See Using the automatic document feeder (ADF) uu page 24 or Using the
scanner glass uu page 25.
Suggestions
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
)
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X 10.6.x – 10.7.x users can also scan documents using the ICA Scanner
Driver
uu Software User's Guide: Scanning a document using the ICA driver (Mac OS X
10.6.x or greater)
Try increasing the scanning resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. For further
instructions, see Accessing Brother Support (Macintosh) uu page 5.
See Network difficulties (for DCP-8110DN and DCP-8155DN) uu page 86.
Contact your administrator to check your Secure Function Lock Settings.
Suggestions
®
(Windows
only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Troubleshooting
B
85
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