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AT&T Elevate 4G User Manual

Mobile hotspot
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AT&T Mobile Hotspot 
Elevate 4G

User Guide

2400154
Rev 1

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Summary of Contents for AT&T Elevate 4G

  • Page 1: User Guide

    AT&T Mobile Hotspot  Elevate 4G User Guide 2400154 Rev 1...
  • Page 3 The driver or operator of any vehicle should not operate the AT&T Mobile Hotspot Elevate 4G while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some states and provinces, operating such communications devices while in control of a vehicle is an offence.
  • Page 4 Preface Patents This product may contain technology developed by or for Sierra Wireless Inc. This ® product includes technology licensed from QUALCOMM 3G. This product is manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more patents licensed from InterDigital Group.

  • Page 5: Table Of Contents

    Contents Get Started ........... . .8 Know Your Device .
  • Page 6 Contents Advanced Settings ..........33 Do not Automatically Install Driver for USB Tethering .
  • Page 7 Contents Index ............60 Rev 1 Aug.11...

  • Page 8: Get Started

    1: Get Started This chapter provides an overview of the AT&T Mobile Hotspot Elevate 4G features, and instructions on how to set up your mobile hotspot and connect to the Internet. Know Your Device Your mobile hotspot enables you to create a Wi-Fi access point anywhere in the AT&T coverage area.

  • Page 9: Power Button

    Get Started Power Button Desired result Action Turn mobile hotspot on Press and hold the power button for a few seconds. Turn mobile hotspot off Press and hold the power button for a few seconds. Wake up LCD screen Press and quickly release the power button. View WPS instructions Double-press the power button.
  • Page 10 Get Started Icons on the LCD Screen The icons on the LCD screen indicate the status of the mobile hotspot. Home Screen Messages View at http://att.elevate Wi-Fi Network indicator  Wi-Fi on/off Number of connected devices Signal strength Status icons Battery AT&T SSID: Elevate-AD9B...
  • Page 11 Get Started Icon Indicates The type of network available.*  4G LTE — LTE 4G — HSPA, HSPA+ E — EDGE G — GPRS If the Network icon has a white background, the hotspot is connected to the network. If the Network icon has a black background, service is available, but the hotspot is not connected to the network.

  • Page 12: Power Led

    Get Started Icon Indicates Battery charging. No battery.  The mobile hotspot is powered on and connected to the AC charger. The battery is charging through a USB connection. The exclamation mark (!) in the battery outline indicates that the battery is not recharging because the device is too hot to charge.

  • Page 13: Set Up And Connect To The Internet

    Get Started Set Up and Connect to the Internet Install the Battery 1. Insert the battery as shown in the illustration. Ensure that the gold contacts on the battery are lined up with the gold contacts on the device. Battery Gold contacts Default security credentials...

  • Page 14: Homepage

    Get Started Note: The LCD screen may go into sleep mode to save power. To wake up the LCD screen, press and quickly release the power button. 2. Connect your computer or other device to your Wi-Fi network. a. On your computer, view the list of available Wi-Fi networks. b.
  • Page 15 Get Started Admin login Status and settings Virtual image of the device Power off Connect / Disconnect You can view some information about the device without being logged in as Administrator, but to view detailed information and to change any settings and use some features, you must be logged in as Administrator.

  • Page 16: Security Credentials

    Get Started Security Credentials Two passwords are associated with the mobile hotspot: • Wi-Fi Key — Used to connect your computer or other Wi-Fi device to your mobile hotspot network. This Key is unique to your device. It is displayed on the main mobile hotspot LCD screen.

  • Page 17: Use Your Mobile Hotspot

    2: Use Your Mobile Hotspot This chapter provides information on how to use your mobile hotspot. Note: To change settings you need to be logged in as Administrator. See Set Up and Connect to the Internet on page 13. Set Auto Connect Options By default, the mobile hotspot automatically connects to AT&T’s mobile broadband network.

  • Page 18: View Data Usage

    Use Your Mobile Hotspot View Data Usage You can view an estimate of your data usage (not accurate for billing purposes) on the homepage and on the LCD screen. On the LCD screen: AT&T SSID: Elevate-AD9B Wi-Fi Key: 12345678 Personalize at Data usage  On the homepage: 1.

  • Page 19: Enable / Disable Wi-Fi

    Use Your Mobile Hotspot Enable / Disable Wi-Fi By default, Wi-Fi is enabled, but if your place of business does not allow Wi-Fi or for any reason you want to disable Wi-Fi and use the mobile hotspot only in the tethered mode, the mobile hotspot gives you that option.

  • Page 20: Add A Wireless Device To Your Wi-Fi Network

    Use Your Mobile Hotspot If you notice a user or Wi-Fi device that you do not recognize, you can block that device from connecting to your Wi-Fi network. To block a user (or device): 1. Select the box beside the device in the Block column. 2.
  • Page 21 Use Your Mobile Hotspot 4. Select WPS — For WPS-enabled Wi-Fi devices or Manual — For any Wi-Fi device If you choose the WPS button method: a. Click the Connect button. b. Within 2 minutes, press the WPS button on the wireless device you want to connect.

  • Page 22: View Sms Messages And Alerts

    Use Your Mobile Hotspot 3. Within 2 minutes, press the WPS button on the wireless device you want to connect. Your mobile hotspot and the wireless device will communicate and establish the connection. Manually 1. On your wireless device, view the list of available Wi-Fi networks. 2.

  • Page 23: Use The Gps Feature

    Use Your Mobile Hotspot Use the GPS Feature 1. On the Mobile Hotspot Homepage, log in as Administrator. 2. Click the GPS icon ( 3. If desired, select the GPS type: · Standalone — Uses only radio signals from satellites (default) ·...

  • Page 24: Battery Settings

    Use Your Mobile Hotspot 7. If desired, select a mapping service. 8. Optional: Click the Map Me button to view your location on a map and search for nearby amenities. Battery Settings The mobile hotspot, by default, is configured to optimize battery life. Battery life is affected by: •...
  • Page 25 Use Your Mobile Hotspot 1. Go to the Mobile Hotspot Homepage and log in as Administrator. (See Homepage on page 14.) 2. Click the Battery icon ( ) and select Short Wi-Fi range. 3. Click Save. (Save button appears once you make a selection.) You can also extend the battery life by adjusting the Power LED and LCD backlight settings.

  • Page 26: Set Audio Alerts

    Use Your Mobile Hotspot Another way to extend the battery life is to adjust the Standby Timer. The Standby Timer sets the length of time the mobile hotspot remains active when no devices are connected to the Wi-Fi network. To set the Standby Timer: 1.

  • Page 27: Change Device Security Settings

    Use Your Mobile Hotspot Change Device Security Settings To change security settings such as Admin Login, SSID, Wi-Fi encryption, and Wi-Fi Key: 1. On the Mobile Hotspot Homepage, click the Device Security icon ( Elevate-AD9B 2. Change the desired options. By default, the Wi-Fi Key is shown on the LCD screen.

  • Page 28: View Details About Your Mobile Hotspot

    Use Your Mobile Hotspot View Details About Your Mobile Hotspot To view details about your device such as the model number, software version, IMEI, etc., go to the Mobile Hotspot Homepage, and click the About Your Mobile Hotspot icon ( For additional information and to save a file you can forward to AT&T Customer Care, click View Details.
  • Page 29 Use Your Mobile Hotspot 2. Insert the microSD card as shown in the illustration. 3. Replace the back cover. 4. Use the USB cable to connect the mobile hotspot to a USB port on your computer. 5. Go to the Mobile Hotspot Homepage and log in as Administrator. (See Homepage on page 14.) 6.

  • Page 30: Recharge The Battery

    Use Your Mobile Hotspot Recharge the Battery The battery comes partially charged. You can recharge the battery from a wall socket or from the USB port on your computer. To recharge the battery from a wall socket (Fastest option): 1. Attach one end of the micro USB cable to the mobile hotspot and attach the other end to the AC adapter (included).

  • Page 31: Replace The Sim Card

    Use Your Mobile Hotspot Replace the SIM Card Your mobile hotspot comes with the SIM card inserted. If you need to replace the SIM card: 1. Remove the back cover. 2. Slide the SIM card cover to the Open position. 3.
  • Page 32 Use Your Mobile Hotspot 4. Lower the SIM card cover. 5. Slide the SIM card cover to the Lock position. Rev 1 Aug.11...

  • Page 33: Advanced Settings

    3: Advanced Settings This chapter provides information on how to change advanced settings. The advanced settings enable you to configure various aspects of the device such as Wi- Fi settings, WAN settings, router settings, etc. Do not Automatically Install Driver for USB Tethering By default, a host driver is installed the first time you connect your mobile hotspot to the computer via the USB cable.

  • Page 34: Set Display Options

    Advanced Settings 2. Click Save. (Save button appears once you make a selection.) To import router settings: 1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( 2. On the Device > Basic tab, beside Import Router Settings, type the path or use the Browse button to navigate to the file you want to import.

  • Page 35: Set Audio Alerts

    Advanced Settings 3. Click Save. (Save button appears once you make a selection.) Set Audio Alerts You can configure the mobile hotspot to beep when specific changes occur to its status. To set the audio alerts: 1. On the device, set the mute switch so that the red rectangle is not visible. 2.

  • Page 36: View And Save Device Information

    Advanced Settings View and Save Device Information You can view and save a file with detailed information about your mobile hotspot. If AT&T Customer Care is troubleshooting an issue, they may ask you to save this information and send it to them. To view and save detailed information about your mobile hotspot: 1.

  • Page 37: View Wan Information

    Advanced Settings View WAN Information To view network information, such as the active network, connection status, signal strength, etc.: 1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( 2. Click the WAN tab. Set Connection Preferences To set the connection preferences: 1.

  • Page 38: Enable Sim Security

    Advanced Settings device does not automatically connect to AT&T’s mobile network when you re- enter AT&T’s coverage area. In this case, go to the Mobile Hotspot Homepage and reset this option to use AT&T’s mobile network. We recommend that you leave it set to “Auto”. 4.

  • Page 39: View Wi-Fi Status And List Of Connected Devices

    Advanced Settings You are allowed 5 attempts to enter the correct PIN. If you run out of available attempts the PIN will be locked. If this happens, contact AT&T Customer Care to receive a PUK number to unlock the PIN. View Wi-Fi Status and List of Connected Devices To view Wi-Fi status and a list of connected devices:...
  • Page 40 Advanced Settings 3. Select the desired options. SSID Broadcast — If you select Enable, your SSID (network name) will be broadcast to everyone nearby. (Select Disable if you do not want it broadcast.) RTS Threshold — The smallest packet size (in bytes) used by the Request to Send/Clear to Send handshaking protocol.

  • Page 41: Set Wi-Fi Security Options

    Advanced Settings Set Wi-Fi Security Options To set the Wi-Fi security options: 1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( 2. Go to Wi-Fi > Security. 3. Select the desired options and click Save. The options available depend on the Wi-Fi rate. If you want to choose a Wi-Fi encryption other than WPA2 Personal / AES or WPA / WPA2 Personal: 1.

  • Page 42: Set Mac Filter Mode

    Advanced Settings Set MAC Filter Mode MAC (Media Access Control) filtering enables you to block unauthorized Wi-Fi devices from accessing your Wi-Fi network, based on each device’s MAC address. To enable MAC filter mode: 1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( 2.
  • Page 43 Advanced Settings 3. Select Enabled beside Port Forwarding and click Save. Incoming traffic is forwarded to specific ports and devices on your network (using their local IP addresses). Note: Port forwarding creates a security risk. When not required, port forward- ing should be disabled.

  • Page 44: Enable Vpn Passthrough

    Advanced Settings Enable VPN Passthrough If you want to connect to a corporate network using VPN, you first need to enable VPN connections (passthrough). To enable VPN passthrough: 1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( 2.
  • Page 45 Advanced Settings 3. Enter the desired information. If the DHCP Server is enabled, it automatically assigns an IP address to each device on the network and manages their configuration information. The DNS mode setting specifies how the DNS servers are obtained. If you select Auto, the servers use the DNS relay specified by the Internet provider.

  • Page 46: Frequently Asked Questions

    4: Frequently Asked Questions This chapter provides answers to questions you may have about your mobile hotspot. (Also see Troubleshooting on page 49.) What do I do if I forget my Wi-Fi Key or Admin Login? The Wi-Fi Key appears on the LCD, unless you have configured it not to show. The default Admin Login (attadmin) is printed on a label under the battery.

  • Page 47: Where Can I Find More Information

    Frequently Asked Questions How can I extend the life of the battery? For information on extending the life of the battery, see Extend Battery Life page 24. How do I turn the mobile hotspot off? Press and hold the power button for a few seconds, or click the Power off button on the homepage.
  • Page 48 Frequently Asked Questions • Go to www.sierrawireless.com/support and select AT&T and Mobile Hotspot Elevate 4G. From the Sierra Wireless Web site, you can: · Update the firmware on your device · View tutorials • Refer to the Quick Start Guide that came with your mobile hotspot.

  • Page 49: Troubleshooting

    5: Troubleshooting This chapter provides suggestions for troubleshooting problems that may arise when using your mobile hotspot. The mobile hotspot network name does not appear in the list of networks. Refresh the list of networks. 1. Ensure that the Wi-Fi setting on your laptop (or other device) is turned on. 2.
  • Page 50 Troubleshooting Unable to access the homepage when connected to a If you are using your mobile hotspot while connected to a VPN, you may not be able to access the mobile hotspot using http://att.elevate. To access the homepage, enter the address http://192.168.1.1 in your browser.

  • Page 51: Reset The Mobile Hotspot

    Troubleshooting Reset the Mobile Hotspot You can reset the Mobile hotspot to the factory setting on the device or on the Mobile Hotspot Homepage. This is useful if you have lost your Wi-Fi Key. To reset the mobile hotspot on the device: 1.

  • Page 52: Alerts

    Troubleshooting 3. Click Save. Alerts SIM not installed Ensure that the SIM card is installed correctly. See Replace the SIM Card page 31. SIM Error — Check SIM Ensure that you have an AT&T SIM card inserted in the mobile hotspot. If there is still a problem, contact AT&T Customer Care.
  • Page 53 Troubleshooting Temperature-related alerts The mobile hotspot is designed to work over a wide temperature range. (See Environmental Specifications on page 56 for details.) If you are outside that temperature range, the mobile hotspot issues an alert. Move the device to an area where the temperature is more suitable and, if the mobile hotspot is too warm, make sure the area is well-ventilated and air can circulate around the device.
  • Page 54 Troubleshooting Table 5-1: Connection alerts Alert Description Reactivation required Feature not supported Semantic error in the TFT operation Syntactical error in the TFT operation Unknown PDP context PDP context without TFT already activated Semantic errors in packet filter(s) Syntactical errors in packet filter(s) Connection error Invalid transaction identifier value Semantically incorrect message...
  • Page 55 Troubleshooting Table 5-1: Connection alerts Alert Description PDP Duplicate UE RAT Change Rev 1 Aug.11...

  • Page 56: Specifications

    6: Specifications Mechanical Specifications Weight 100g (3.53 oz.) Length 96 mm (3.78 in.) Width 57 mm (2.24 in.) Thickness 16.5 mm (0.65 in.) Environmental Specifications Operating temperature 0° C to 35° C (32° F to 95° F) Storage temperature -10° C to +65° C, 96 hours (14°...

  • Page 57: Regulatory And Safety Information

    Although significant delays or losses of data are rare when wireless devices such as the AT&T Mobile Hotspot Elevate 4G are used in a normal manner with a well-constructed network, the AT&T Mobile Hotspot Elevate 4G should not be...

  • Page 58: Regulatory Information For North America

    Unauthorized modifications or changes not expressly approved by Sierra Wireless, Inc. could void compliance with regulatory rules, and thereby your authority to use this equipment. AT&T Mobile Hotspot Elevate 4G Caution: must be 1 cm or more from users during operation, to satisfy FCC / IC RF exposure requirements.
  • Page 59 Regulatory and Safety Information If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
  • Page 60 Index accessories filter, 42 included, 12 microSD purchasing optional accessories, 12 accessing information on, 47 add a wireless device, 20 inserting, 28 Admin Login, 16 microSD card Admin Login, forgot, 46 accessing information on, 28 audio alerts, 26 mobile hotspot, turn off, 47 auto connect options, 17...
  • Page 61 Index Wi-Fi radio is disabled, 49 Wi-Fi range, 24 Wi-Fi security options, 41 WAN information, view, 37 Wi-Fi status, view, 39 Wi-Fi Key, 16 Wi-Fi, enable/disable, 19 Wi-Fi Key, forgot, 46 wireless devices, connecting to your Wi-Fi network, 21 Wi-Fi network WPS, 21 disconnect, 46 options, 39...

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