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SONOS PLAYBAR
Eliminating annoying messages on your TV when using a cable, satellite, or set
top box remote
After you disable your TV speakers, your television might display an annoying or confusing message when you adjust the
volume on the PLAYBAR. This could be a message reminding you that your TV speakers are off, or a volume indicator
unrelated to the sound from your PLAYBAR. If you have a programmable remote control, you can try the steps below. These
steps will configure your remote control to send volume commands that are only recognized by the PLAYBAR so the message
no longer appears when you increase or decrease the volume.
You will need to refer to the printed instructions that came with your remote control, or browse the on-screen help menu on
your cable/satellite/set-top box as the specific details will vary. If you cannot locate the instructions for your remote, search
the "Reference Links" on page 29. If your device or service provider is not listed there, please contact your cable service
provider for additional help.
Identify an unused device key
Your remote control can likely control a variety of devices. The device keys are usually located at the top of the remote and
labeled TV/Cable/CBL/STB/DVD/AUX. Identify a device key that is not currently being used (for example, the AUX key).
If your remote will not allow additional devices to be programmed, you might wish to purchase a universal remote to make it
easier to control all your devices. Sonos recommends a Logitech® Harmony® universal remote. See page 26 for more
information.
Program the unused device key
Programming the unused device key will add new volume commands to your remote control.
To perform this step you will need to refer to the printed instructions that came with your remote control or browse the on-
screen help menu on your cable/satellite/set-top box as the specific details will vary by manufacturer. If you cannot locate
the instructions, try searching the "Reference Links" on page 29 or contact your cable service provider for additional help.
• From the list of codes that can be programmed, select a SONOS code if it appears in the list.
• If SONOS does not appear in the list, select a code for any manufacturer brand other than your TV or other devices
connected to the TV. For example if you own a Vizio TV and a Samsung Blu-ray player, choose a Panasonic code from
the list.
• DO NOT initiate an automated search for a code.
Lock your remote control to the new volume commands
Locking volume control to the new device will ensure your remote always sends the new volume commands.
This feature is likely referred to as volume lock or volume punch through in the instructions that accompanied your remote
control.
Configure your PLAYBAR to work with these new volume commands
See "Remote control setup" on page 9 for help with this step.
Verify that the problem is solved
If the problem persists, try repeating the steps above, choosing a different manufacturer brand when programming the
unused device key.
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