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Troubleshooting
P
- S
ROBLEM
ITUATION
SIM LOCKED
No call connection
No receiving calls
Quality reception when calling
Impossible to send message
On network providers' request, the handset can only be used with some
types of SIM cards. This message means that the SIM card you are using
does not fit with the phone. Take the SIM card out, and switch it back on. If
the message SIM not present appears on the screen, you will need to
check its compatibility next to the place where you bought it. If not, please
contact your after-sales service.
Check that the number you have dialled is correct.
If the letter R is displayed on the top right corner of the screen, without any
network name displayed, only emergency services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are requesting
; check if its validity has not expired.
Check and deactivate the outgoing calls restriction when necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
Try to make a call in order to check that the phone and the networks are
operational.
Check and deactivate the permanent call forwarding (permanent call
forwarding icon displayed on the screen).
Check and deactivate the incoming calls restriction when necessary.
If the problem persists, please contact your Technical Helpdesk.
Avoid placing your fingers on the top of the phone, where the aerial is
integrated: the phone will have to use full strength to establish a quality
transmission.
Check that the message centre number is correctly entered.
To do so, please select the menu Messages/SMS, select Options, select
Msg centre n° and check the number entered. Please contact your network
provider to get this number.
A
CTIONS
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