Troubleshooting; Problems When Installing The Driver - Roland A-88 Owner's Manual

Troubleshooting

If you experience problems, read this chapter first. It contains tips for solving most problems. If
this chapter cannot help you solve a problem, please refer to the support section of our website. If
the problem is not resolved, refer to the contact information listed at the end of this manual.
Roland support website: http://www.roland.com/

Problems When Installing the Driver

Problem Confirmation
Installer does not
Are you attempting to install from a
start
networked DVD-ROM drive?
Are you logged on with a user account
that does not have administrator
privileges?
Cannot install
Is the "Driver Signing Options" setting set
to [Block]?
Are other programs or resident programs
(such as antivirus programs) running?
Windows
In the "Device Manager, " do you see "Other
device, " "Unknown device, " or a device for
Warning or error
which "?, " "!, " or "x" is displayed?
appears during
installation
Is your computer running on battery
power?
Installer does not Other than a mouse and keyboard, are
exit any USB devices connected?
Is the unit connected to a USB hub that is
not connected to a power supply?
Windows XP
Did you connect the unit to a different
"Found New
USB connector than the one you used
Hardware Wizard"
when installing the driver?
appears again
after driver was
installed
Windows 8/
Windows 7/
Windows Vista
Did you connect the unit to a different
USB connector than the one you used
Numeral such as
when installing the driver?
"2-" appears at
the beginning of a
device name
48
Windows XP
Resolution
Put the CD-ROM to DVD-ROM drive connected to
your computer, and install.
Log on to the computer with a user account that
has administrator privileges.
For details, consult the administrator for your
computer system.
Change the "Driver Signing Options" setting (p. 52).
Be sure to exit all other programs before
installation.
Reinstall the driver (p. 54).
Connect the power cord to the computer.
Make sure that there are no USB devices
connected to the computer (other than a mouse
and keyboard) during installation.
Use a USB hub that connects to a power supply.
If you change the USB connector to which the unit
is connected, the "Found New Hardware Wizard"
may appear again even if the driver has already
been installed on the computer.
Follow step 10 of the driver installation procedure
(p. 19) and install the driver.
If you connect the unit to a different USB
connector than the one you used when installing
the driver, a numeral may appear with the device
name.
To have the device name appear without the
numeral, connect the unit to the same USB
connector used during installation, or reinstall the
driver (p. 54).