AT&T U-verse Installation Manual

Having trouble?
Many issues can be resolved in three simple steps:
1. Check your connections.
Verify that cables, cords, and filters on all devices are connected as specified in steps 1A–1E.
Make sure:
• The dual-port filter (optional) is plugged into the wall jack (and not the Wireless Gateway).
• The data cable is plugged into the DSL port on the dual-port filter.
• Your phone cable is connected to the Phone port on the dual-port filter.
Cables usually make an audible "click" when secure. If connections are secure and you are still
unable to connect to the Internet, try another wall jack. If you have traditional phone service, plug a
phone directly into the wall jack to confirm dial tone.
2a. Power down, power up.
Shut down your computer, and unplug the black power cord and any other devices from the back
of the Wireless Gateway. Wait 15 seconds and then plug devices back in, making sure the Wireless
Gateway's Power light is on. You should see a solid green Power light indicating a successful power
connection (if the light is not on, try another electrical outlet). Then turn your computer back on.
2b. Wait for blinking indicator lights.
Wait for blinking indicator lights to turn solid green (may take up to two minutes), and then attempt
to access the Internet.
3. Try another wall jack.
Disconnect the green data cable from the wall jack and the Wireless Gateway from the electrical
outlet. Move to another wall jack in the house. Plug the green data cable into the new wall jack and
the power cord into an electrical outlet. Proceed with step 2 (Power up) inside this guide to power
up the Wireless Gateway.
Specific issues
I have a monitored home security system or health alarm.
You will need to contact your home security and/or health alarm
providers after completing all of the installation steps in this guide
to ensure that their services have not been affected.
My Power indicator light turns red during the power up sequence.
Don't worry. This is a normal part of the power up sequence —
just remember not to unplug the power cord or green data
cable when the light is still red. At the end of the sequence, the
Broadband and Service indicator lights will be solid green.
Where can I go for further installation assistance or to
download the online support tool?
For further installation assistance or to download the online
support tool for features configuration, such as wireless
networking service, go to uverseactivation.att.com.
Why do I need to install phone line filters?
Without a DSL filter, you may experience disruptions or hear static
on the phone line. You may purchase additional filters (including
wall mount filters) from the AT&T Store at att.com/equipment
Additional AT&T U-verse information
Check out the User Guide:
Now that you have successfully installed AT&T
U-verse Internet, check out the Internet User
Guide for more information about your email
and security features. This guide is also available
online at support.att.com/userguides.
UVE349_IP_DSL_HSIA_Back_PROOF 13
or at most electronics and computer stores. While AT&T services
generally work with third-party devices, they are not specifically
supported by AT&T.
There's static on the phone line.
Make sure there are port filters properly installed on all phone
devices, digital video recorders, monitored alarm systems, satellite
systems, fax machines, cable systems, and any other devices
plugged into a wall jack.
Every time I try to browse a Web page, I get a message
saying "Detecting Proxy Settings."
In Internet Explorer, under Tools > Internet Options >
Connections > Settings, uncheck any checked boxes and click OK.
Go online:
To manage your AT&T U-verse account,
go to att.com/uversecentral.
¿Habla español?
Para las guías en español, visitar att.com/u-verseguias.
AT&T U-verse
High Speed Internet
Wireless Gateway
Before installation:
Do not attempt to install your
services until 8pm or later on your
service activation date. You can
find this date on your packing slip.
Get started
Before you begin:
1. Check your service
activation date.
8pm
Do not attempt to install your
service until 8pm or later on
the date provided to you by AT&T. This
date is also located on your packing slip.
Gather materials needed
for setup:
Dual-port filter
3 single-port filters
Power cord
Ethernet cable
Wireless Gateway
Gateway will come packed with stand attached.
UVE349_IP_DSL_HSIA_Front_PROOF 13
®
Self-
InStallatIon
GuIde
Approximate installation time: 45 minutes
2. Do you have a monitored home security
system or health alarm?
See "Specific Issues" on the back of this guide.
Your 4-digit passcode.
You received a separate
letter confirming the 4-digit
passcode you designated
User Guide
when placing your order
High Speed Internet
User Guide
support materials
(yellow)
Packing slip
Data cable
(green)
(HSIA CSI GATEWAY INST GUIDE)
AT&T U-verse
FPO
ATT92410665-3
ATT110900777