Hard Disk Drive
Symptom
Computer seems to be
locked up and is not
responding.
Error message: Hard disk
drive error.
Possible solution
Use the Windows Task Manager to close any programs not
responding, or restart the computer:
1
Press the Ctrl, Alt, and Delete keys on the keyboard
simultaneously.
2
Click Start Task Manager.
3
Select the program that is not responding, and then click
End Task.
If closing programs does not work, restart the computer:
1
Press the Ctrl, Alt, and Delete keys on the keyboard
simultaneously.
2
Click the arrow next to the red Shut Down button, and then
click Restart.
Or
1
Press the Power button on the left side of the badge to turn off
the computer.
2
Press the Power button on the left side of the badge to start the
computer.
Press the Help ? button on the keyboard to open the Help and
Support Center, or refer to the Limited Warranty and Support Guide
to contact Support.
Troubleshooting Computer Problems
45