Dimplex BF33 Troubleshooting Manual

TROUBLESHOOTING GUIDE - BF33, 39 & 45 STP & DXP
PROBLEm
General
Circuit breaker trips or fuse
blows when unit is turned on
Unit turns on or off by itself
Power cord gets warm (if us-
ing BFPLUGE kit)
appearance
Fireplace does not turn on
Manually
Fireplace does not turn on
with remote control (if ap-
plicable)
Fireplace does not turn on
with Wall Mounted remote (if
applicable)
Flame Frozen
Flame not bright or flame not
visible
Log set dim, ember bed not
glowing
Log set not glowing/pulsing
(DXP Models Only)
Flame Shudder
Light leaking around the log
set
CaUSE
Short in unit wiring.
Improper circuit current rating
Remote Control has a similar frequency
to other remotes in the area.
Wall Mounted remote control has a
similar frequency to other remotes in the
area.
Radio frequency disturbance from outside
sources.
Defective Remote Control Receiver Kit
Normal Operation
Defective power cord
Improper operation
No incoming voltage from the electrical
wall socket/Breaker Panel
Loose wiring
Defective On/Off Switch
Defective 3-Position Switch
Improper operation
Remote control not initialized to fireplace
Defective remote control
Defective Remote Control Receiver Kit
Improper operation
Remote control not initialized to fireplace
Defective remote control
Defective flicker motor
Loose wiring
Burnt light bulbs
Loose wiring
Defective light harness
Burnt light bulbs
Loose wiring harness
Defective LED Driver Board
Defective log set
Defective flicker motor
Log set not positioned properly
SOLUTION
Trace wiring in unit.
Verify unit is installed on a dedicated 15 amp circuit.
Replace Remote Control
Change the RF frequency of wall mounted remote and
reinitialize. (Instructions found in Operation section)
Replace remote control and Remote Control Receiver
Kit, where necessary.
Replace Remote Control Receiver Kit
The power cord may get slightly warm to the touch
when the heater is on
Replace power cord if cord gets hot to the touch.
Refer to Operation Section
Check Fuse/Breaker Panel
Check wiring connections
Replace On/Off Switch
Replace 3-Position Switch
Refer to Operation Section
Initialize the remote control
Install new battery into the remote control. Reinitilize
remote where necessary
Replace Remote Control and reinitialize
Replace Remote Control Receiver Kit
Refer to Operation Section
Initialize the remote control
Install new battery into the wall mounted remote con-
trol. Reinitialize remote where necessary
Replace Remote Control Receiver Kit where neces-
sary
Replace flicker motor
Check wiring connections
Replace light bulbs
Check wiring connections
Replace light harness
Replace light bulbs
Check wiring connections
LED Driver Board
Replace log set
Replace flicker motor
Check log set for proper fit