Western Digital TV Live User Manual page 167

Problem
File does not play.
AUDIO
There is no sound.
USB DEVICE
The Media Library process failed.
The attached USB device is not visible
on the Home screen.
REMOTE CONTROL
The media player remote control does
not work.
FIRMWARE UPGRADE
Solution
• Verify compatibility. Refer to "Supported Formats"
on page 167.
• Use a media converter program to convert the file
to a usable format.
• Make sure the volume on the entertainment unit is
not muted.
• Navigate to the Home | Settings | System screen
and make sure the correct audio output setting is
enabled.
-
If you are using the composite audio cable,
the Stereo setting should be enabled.
-
If you are using an Toslink (optical) or HDMI
connection, the Digital setting should be
enabled.
• If you are watching a video that supports multiple
audio channels, make sure that the Audio Off
option is disabled. Press Options | <icon>, and
then press ENTER repeatedly until the intended
audio channel is displayed.
Make sure that:
• the USB device has no read-only protection.
• the USB device is not using the HFS+ Journaling
file system.
• there is enough storage space on the USB device.
• The media player only supports mass USB storage
mode. Make sure that the USB device is
configured as a "mass storage device."
• Make sure the USB device's file system is
supported (NTFS, FAT/FAT32, or HFS+).
• Press only one button at a time.
• Make sure the batteries are properly inserted.
• The batteries may already be drained out. Replace
batteries with new ones.
• Make sure that the path between the remote
control and the media player is not blocked.
WD TV Live HD Media Player
User Manual
SYSTEM MAINTENANCE – 163