Service (Customer Care); Questions And Answers - Siemens Gigaset C59H User Manual

Service (Customer Care)

We offer you support that is fast and tai-
lored to your specific needs!
Our Online Support on the Internet can be
reached any time from anywhere.
www.gigaset.com/customercare
It provides you with 24/7 support for all
our products. It also provides a list of FAQs
and answers plus user guides and current
software updates (if available for the prod-
uct) for you to download.
You will also find frequently asked ques-
tions and answers in the appendix of this
user guide.
For personal advice on our range of prod-
ucts and assistance with repairs or guaran-
tee/warranty claims you can contact us
on:
UK helpdesk: 0 84 53 67 08 12.
Ireland 18 50 77 72 77.
Please have your proof of purchase ready
when calling with regard to guarantee/
warranty claims.
Replacement or repair services are not
offered in countries where our product is
not sold by authorised dealers.

Questions and answers

If you have any queries about the use of
your telephone, visit our website at
www.gigaset.com/customercare
for assistance 24/7.
The table below contains a list of common
problems and possible solutions.
The display is blank.
1. The handset is not switched on.
¥
Press and hold the end call key a.
2. The battery is empty.
¥
Charge the battery or replace it
¢
( page 9).
Not all menu options are displayed.
The menu display is reduced (Standard
mode).
¥
Activate extended menu display
¢
(Expert mode) ( page 23).
No Base
flashes on the display.
1. The handset is outside the range of the
base.
¥
Move the handset closer to the base.
2. The range of the base is reduced because
Eco mode is activated.
¥
Deactivate Eco mode (
reduce the distance between the hand-
set and the base.
3. The base is not switched on.
¥
Check the power adapter of the base.
Please register handset
Handset has not been registered with the base
or has been deregistered.
¥
Register the handset (
Handset does not ring.
1. The ringtone is deactivated.
¥
Activate the ringtone (
2. Call divert set for "All Calls".
¥
Deactivate call divert (refer to base user
guide).
3. The telephone only rings when the phone
number is transmitted.
¥
Switch on the ringtone for anonymous
¢
calls ( page 39).
The other party cannot hear you.
You have pressed the mute key h.
The handset is "muted".
¥
Reactivate the microphone (
You hear an error tone when keying an
input (a descending tone sequence).
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the user
guide if necessary.
Exclusion of liability
Some displays may contain pixels
(picture elements), which remain acti-
vated or deactivated. As a pixel is made
up of three sub-pixels (red, green,
blue), it is possible that pixel colours
may vary.
This is completely normal and does not
indicate an error.
Service (Customer Care)
¢
page 34) or
flashes on the display.
¢
page 11).
¢
page 39).
¢
page 26).
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