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Service (Customer Care)
We offer you support that is fast and tai-
lored to your specific needs!
Our Online Support on the Internet can be
reached any time from anywhere.
www.gigaset.com/customercare
It provides you with 24/7 support for all
our products. It also provides a list of FAQs
and answers plus user guides and current
software updates (if available for the prod-
uct) for you to download.
You will also find frequently asked ques-
tions and answers in the appendix of this
user guide.
For fast and dependable assistance with
any repairs or guarantee/warranty claims,
contact our Customer Care Line.
Greece 801 1000 500 (0,026 Euro)
Please have your proof of purchase ready
when calling.
Replacement or repair services are not
offered in countries where our product is
not sold by authorised dealers.
Questions and answers
If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/customercare.
The table below contains a list of common
problems and possible solutions.
The display is blank.
1. The handset is not switched on.
¥
Press and hold the end call key a.
2. The battery is flat.
¥
Charge the battery or replace it
¢
(
page 11).
Not all menu options are displayed.
The menu display is reduced (Standard mode).
¥
Activate extended menu display (Expert
¢
mode) (
page 24).
No Base
flashes on the display.
1. The handset is outside the range of the
base.
¥
Move the handset closer to the base.
2 The range of the base is reduced because
eco mode is activated.
¥
Deactivate eco mode (
reduce the distance between the hand-
set and the base.
3. The base is not switched on.
¥
Check the mains adapter of the base
¢
(
page 9).
Please register handset
Handset has not been registered with the base
or has been deregistered.
¥
Register the handset (
Handset does not ring.
1. The ringtone is deactivated.
¥
Activate the ringtone (
2. Call divert set for "All Calls".
¥
Deactivate call divert (
3. The telephone only rings when the phone
number is transferred.
¥
Activate the ringtone for anonymous
¢
calls (
page 58).
You cannot hear a ringtone/dialling tone
from the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the
wrong pin connections.
¥
Please always use the phone cord supplied
or ensure that the pin connections are cor-
rect when purchasing from a retailer
¢
(
page 9).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥
Reset the system PIN to 0000 (
Forgotten the system PIN.
¥
Reset the system PIN to 0000 (
The other party cannot hear you.
You have pressed the mute key h.
The handset is "muted".
¥
Activate the microphone again
¢
(
page 28).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥
The caller should ask the network provider
to enable Calling Line Identification (CLI).
Service (Customer Care)
¢
page 49) or
flashes on the display.
¢
page 50).
¢
page 58).
¢
page 29).
¢
page 60).
¢
page 60).
63
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