Troubleshooting - Nokia 6340i User Manual

• TROUBLESHOOTING

The following table lists some common problems and their solutions.
Problem
My phone is
not charging
My phone is
not making/
receiving calls
I cannot listen
to my voice
messages
When I insert
my SIM card
into another
phone, it is
rejected
Possible cause
The charger and phone are not
properly connected
The charger is not properly
plugged into the wall
The battery is not charged
The signal strength is poor
You do not have voicemail
service
You have not set up your
voicemail service with your
wireless provider
You have not saved your
voicemail number to
your phone
You've forgotten your password
or are entering it incorrectly
The voicemail number you have
saved to your phone is incorrect
You have fixed dialing activated
on your SIM card and the
receiving phone does not
support fixed dialing
[ 125 ]
Care and maintenance
Possible solution
Securely connect the
charger to the phone
Ensure the charger is
plugged in correctly
Charge the battery
If you are indoors,
move toward a
window
Call your wireless
provider
Call your wireless
provider
See "Call and set up
your voicemail" on
page 44
Call your wireless
provider
Call your wireless
provider
Deactivate fixed
dialing on the SIM