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SATO M5900RV Operation Manual

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SATO Europe GmbH
M5900RV Printer
Operation Manual
SATO EUROPE
Halskestr. 15-19
40880 Ratingen
Germany
Tel.: +49 (0)2102 5566-0
Fax.: +49 (0)2102 5566-555

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  • Page 1 SATO Europe GmbH M5900RV Printer Operation Manual SATO EUROPE Halskestr. 15-19 40880 Ratingen Germany Tel.: +49 (0)2102 5566-0 Fax.: +49 (0)2102 5566-555...
  • Page 2 This page is intentionally left blank.
  • Page 3 SATO supplier. SATO Europe GmbH makes no guarantee that all the features described in this manual are available in all models, and, due to SATO’s policy of continuous development and improvement, spec-...

  • Page 4: Warranty And Copyright

    Warranty and Copyright SATO Europe GmbH makes no guarantee of any kind with regard to this material, including, but not limited to, the implied guaranties of merchantability and fitness for a particular purpose.

  • Page 5: Table Of Contents

    Contents 1. Specifications ................. 7 2. Introduction ...................11 Installation Considerations ..........11 Dimensions ............... 12 Component Designations ..........13 Rear Panel ................ 14 Switches And Sensors ............15 Operation Panel ..............16 3. Printer Configuration ..............17 DIP Switch Settings ............17 3.1.1 RS232 Transmit/Receive Setting ......
  • Page 6 Print Quality Problems ............52 7. Cleaning and Maintenance ............55 Cleaning the Print Head and Platen ......... 56 7.1.1 Cleaning the Print Head (Print Head Cleaner) ..56 7.1.2 Cleaning the Print Head (Lapping Film) ....57 Cleaning the Platen and Label Guides ......58 Cleaning the Sensors ............

  • Page 7: Specifications

    Dimensions 260 (w) x 322 (d) x 280 (h) mm Weight Approx. 9.8 Kg Operation Switch Line key, Feed key Setting Switch 2 on Operation panel, 1 on RS232C card Calendar Dallas IC for Real Time Calendar as option M5900RV...
  • Page 8 Storage Temperature -5 ~ +60_C, Humidity 30 ~ 90 % RH, non-condensing RFI/EMI FCCI Class-B, AC Line Noise 1000Vp or more (50nS ~ 1microS pulse) Potentiometer For adjustment x 3 (Print offset, Print darkness, Cut/Dispensing position) Safety CE, UL, CSA, TÜV M5900RV...
  • Page 9 Operation Manual 1. Specifications Sato Standard Eye-mark Label 14mm 1.5mm 1.5mm Batch Size Width : 37 ~ 128 mm (40 ~ 131 mm including backing paper) Length : 25 ~ 356 mm (28 ~ 359 mm including backing paper) Caliper 0.08 ~ .0.21 mm...
  • Page 10 1. Specifications Operation Manual This page is intentionally left blank. M5900RV...

  • Page 11: Introduction

    2. Introduction Introduction The SATO M5900RV Printer Operation Manual provides informa- tion for installing and maintaining the SATO M5900RV printer. Step-by-step maintenance instructions are included in this manual with typical problems and solutions. It is recommended that you become familiar with each section in this manual before installing and maintaining the printer.

  • Page 12: Dimensions

    2. Introduction Operation Manual 2.2 Dimensions NOTE: The exact position of components may vary, depend- ing on the model. Width 260 mm Depth 322 mm Height 280 mm Height M5900RV...

  • Page 13: Component Designations

    Operation Manual 2. Introduction 2.3 Component Designations Label Guide Operation Panel and Label Unwind Display Bracket Label Guide Print Head Assambly Print Head Platen Roller Head Latch Label Guide Shaft Label Guide Stepping Motor M5900RV...

  • Page 14: Rear Panel

    Optional connectors for use with PCMCIA Memory Cards. EXT. CONNECTOR: This is an external signal connector. POWER ON/OFF SWITCH: To turn power On or Off DIP Switch Table AC INPUT CONNECTOR: To input 220V 50/60 Hz. Use power cable provided. M5900RV...

  • Page 15: Switches And Sensors

    Operation Manual 2. Introduction 2.5 Switches And Sensors Head Open Switch. When the print head is opened, this switch is activated and the printer will stop printing. I-Mark Sensor (reflective) Gap Sensor (transmissive) M5900RV...

  • Page 16: Operation Panel

    Larger adjustments DSW2 & 3: DIP Switches to set operational should be made using the parameters of printer. Pitch Offset function. NOTE: Optional RS232 Communication Card contains DSW1 switches which are configured when supplied with the printer. M5900RV...

  • Page 17: Printer Configuration

    To set the switches, first power the unit Off, then position the DIP switches. After placing the switches in the desired positions, power the printer back on. The switch settings are read by the printer electronics during the power up sequence. They will not become effective until the power is cycled. M5900RV...

  • Page 18: Rs232 Transmit/Receive Setting

    Selects the number of stop bits to end each byte. DSW1 DSW1-4 SETTING 1 Stop Bit 2 Stop Bits Baud Rate Selection (DS1-5, DS1-6) Selects the data rate(bps) for the RS232 port. DSW1 DSW1-5 DSW1-6 SETTING 9600 19200 4800 2400 * Factory Default M5900RV...
  • Page 19 *DS2-1 reserved Sensor Type Selection (DS2-2) Selects type of sensing. DSW2 DSW2-2 SETTING “I” Mark Head Check Selection (DS2-3) When selected, the printer will check for head elements that are electrically malfunctioned. DSW2 DSW2-4 SETTING Disabled Enabled * Factory Default M5900RV...
  • Page 20 DSW2 DSW2-5 SETTING Single Job Multi Job Protocol Control Code Selection (DS2-6 & DS2-7) Selects the command codes used for protocol control. DSW2 DSW2-6- DSW2-7 SETTING Reserved Standard Reserved Non - Std. * Factory Default M5900RV...

  • Page 21: Selecting Protocol Control Codes

    7E Hex = ~ Cutter command 05 Hex 40 Hex = @ Get printer status, Bi-Com mode 18 Hex 21 Hex = ! Cancel print job, Bi Com mode Off-Line 40 Hex 5D Hex = ] Take printer Off-Line M5900RV...
  • Page 22 <WB> 48W x 48L <XL> <WL> *Under the emulation mode, old fonts for the M84xx are deacti- vated on the printer. Note: The format storage function with an internal memory of the printer is not supported with this mode. M5900RV...
  • Page 23 Enables or disables the Label Sensor. If the Sensor is enabled, it will detect the edge of the label and position it automatically. If it is disabled, the positioning must be under software control using Line Feed commands. DSW3 DSW3-3 SETTING Sensor Used Enables Continuous Operation * Factory Default M5900RV...
  • Page 24 Print Start Signal Selection (DS3-5) DSW3 DSW3-5 SETTING Disabled Enabled DSW3 DSW3-6 DSW3-7 SETTING Type 4 Type 3 Type 2 Type 1 (Output on Pin 6) * Factory Default M5900RV...
  • Page 25 Operation Manual 3. Configuration Repeat Print via External Signal (DSW3-8) DSW3 DSW3-8 SETTING Disabled Enabled Note: The DIP Switch functions listed incorporate the lat- est firmware revisions at the time of printing. * Factory Default. M5900RV...

  • Page 26: Default Settings

    • External Signals: Disabled Software Default Settings The M5900RV stores the software settings upon receipt and uses them until they are again changed by receipt of a command con- taining a new setting. These settings are stored in non-volatile RAM and are not affected by powering the printer off. The printer may be reset to use the default software settings by depressing the LINE and FEED keys simultaneously while powering the printer on.

  • Page 27: Printer Adjustments

    Operation Manual 3. Configuration 3.3 Printer Adjustments The LCD Panel on the M5900RV printer is used in conjunction with the LINE and FEED switches by the operator to manually enter printer configuration settings. Many of the settings can also be con-...

  • Page 28: Print Darkness Setting

    3.3.3 Print Darkness Setting There are five PRINT DARKNESS (or heat range) settings on the M5900RV, (1, 2, 3, 4, and 5). The higher numbers represent darker settings. The current setting is indicated by an underline under one of the range settings.

  • Page 29: Pitch Offset And Direction

    If the LINE key is held mode. The reading will advance to a setting of 49 mm after which it will automatically wrap and start of "00" again. The pitch direction set in the pre- vious step will be displayed in front of the OFFSET setting. M5900RV...

  • Page 30: Cancel Print Job

    OFFLINE display. If you wish to change any of the settings, you must enter the user mode again by simultaneously pressing FEED and LINE keys for more than one second. M5900RV...

  • Page 31: Interface Specifications

    WARNING: Never connect or disconnect interface cables or use a switch box with power applied to either the host or the printer. This may cause damage to the interface circuitry in the printer/host and is not covered by warranty. M5900RV...

  • Page 32: The Receive Buffer

    62K bytes of data (2K bytes from being full), DTR will go "low" (or an X-Off is sent) indicating the printer can no longer receive data. This condition is called "Buffer Near Full". See Figure 3-1. M5900RV...

  • Page 33: Rs232C Serial Interface

    X-On/X-Off Software Flow Control Bi-Directional communication (ENQ/Response) Data Transmission Rate 2400, 4800, 9600 and 19200 bps 1 Start Bit (fixed) Character Format 7 or 8 data bits (selectable) Odd, Even or No Parity (selectable) 1 or 2 Stop bits (selectable) M5900RV...
  • Page 34 It goes low when the printer is off- line, either manually or due to an error condition, and while printing in the Single Job Buffer mode. It will also go low when the data in the buffer reaches the Buffer Near Full level. M5900RV...
  • Page 35 Once the flow control method has been chosen for the RS232C interface, the data stream must be sent in a specific manner. The STX aznd ETX Control characters must frame the data stream. <STX><ESC>A..Job#1..<ESC>Z<ETX><STX><ESC>A..Job#n. .<ESC>Z<ETX> NOTE: All characters, including STX, ESC and ETX are in ASCII. M5900RV...
  • Page 36 HOST INTERCONNECTION PRINTER 1 FG (Frame Ground) 2 TD (Transmit Data) 3 RD (Receive Data) 4 RTS (Request to Send) 5 CTS (Clear to Send) 6 DSR (Data Set Ready) 20 DTR (Data Terminal Ready) 7 SG (Signal Ground) M5900RV...
  • Page 37 6 DSR (Data Set Ready) 20 DTR (Data Terminal Ready) 7 SG (Signal Ground) If a CAN (18 hexadecimal) is received by the printer, it will cancel the current print job and clear all data from the receive buffer. M5900RV...
  • Page 38 NAK (15 hexadecimal) if an error condition exists. Upon receipt of a valid print job (<ESC>A…<ESC>Z), and ACK (06 hexadecimal) will be returned by the printer if there are no errors and a NAK (16 hexadecimal) if a printer error exists. M5900RV...
  • Page 39 ON-LINE, WAITING TO DISPENSE A LABEL No Errors Buffer Near Full ON-LINE COMPILING PRINT JOB No Errors Buffer Near Full OFF-LINE, ERROR CONDITION Receive Buffer Full Head Open Paper End Media Error Sensor Error Head Error Memory Card Error Cutter Error Other Error Condition M5900RV...

  • Page 40: Centronics Parallel Interface

    DATA 7 Return Reference DATA 8 To Printer DATA 8 Return Reference To Printer ACK Return Reference BUSY To Host BUSY Return Reference PTR ERROR To Host PE Return Reference SELECT To Host FAULT To Host Frame Ground (Z=24K ohm) M5900RV...

  • Page 41: Accessory (Ext) Connector

    The signals on pins 1, 3 4 and 6 each have an open collector output. These pins normally measure +.07V maximum when a true condition exists. If a false condition occurs, the voltage will drop to 0V. To achieve a signal level of +5V, you must add a 1K ohm, M5900RV...
  • Page 42 External Output Signal Types Pin 13 Vcc = +5V 1 K ohm, ¼W Signal Out Pin 1, 3 4 or 6 TYPE 1 20 milliseconds TYPE 2 TYPE 3 TYPE 4 Start Print End Print (Label Feed (Label Feed Stop) Stop) M5900RV...

  • Page 43: Loading Labels

    Push the roll all the way to the inside of the printer and the label unwind guide snugly against the outside of the label roll. Label Guide M5900RV...
  • Page 44 Label Guide Shaft Note: When the label dispenser option has been installed, remove 600 to 800 mm of labels from the backing and feed the backing back through the label dispense path. Label Backing Paper Backing Rewind Paper Spindle M5900RV...
  • Page 45 5. Inspect the label route and check that the path matches that illustrated in the label loading diagram. Set the adjustable label guides to keep the labels against the backplate of the printer. Close the print head assembly by pushing down the the green button. M5900RV...
  • Page 46 5. Media Loading Operation Manual This page is intentionally left blank. M5900RV...

  • Page 47: Troubleshooting

    6. Troubleshooting Troubleshooting 6.1 Overview The design of the SATO M-5900RV printer is based upon proven technology and reliable components. When a problem occurs, the solution can be easily traced using the troubleshooting tables in this section. This table list symptoms, probable causes, and suggested corrective actions.

  • Page 48: Initial Checklist

    4. When you send the print job to the printer and it does not respond, and there is no error message on the PC: a. Check your data stream for some of the basics. Is your job framed as follows? <ESC>A—DATA---<ESC>Z M5900RV...
  • Page 49 If you’re not programming in BASIC, check to see if you have an equivalent statement in the language you’re using to suppress extra carriage returns and line feeds from your data being sent out to the printer. We want the data stream to be one complete line going to the printer. M5900RV...

  • Page 50: Troubleshooting The Rs232C (Serial) Interface

    Baud Rate, Parity, Data Bits, or Stop Bits in relation to your host computer. If you are confused as to what the printer’s current RS232 settings are, you may choose the SATO defaults (all DIP switches in the OFF position) to achieve 9600 baud, no parity, 8 databits, and 1 stop bit.

  • Page 51: Error Signals

    Switch power ON/OFF Error Framing Error 3 Short RS232 Framing Switch power ON/OFF Error Buffer Over 3 Short Buffer Overflow Switch power ON/OFF Paper End 3 Short Label End Open/Close Head Cutter Error 3 Short Cutter Malfunction Open/Close Head M5900RV...

  • Page 52: Print Quality Problems

    Incorrect label pitch sensor Select correct label sensor type selected (DSW2-2) No +24 volt output Replace fuse on main PCB Test power supply and replace if required @ Tighten set screws @ Loose set screw on platen pul- ley/stepper motor M5900RV...
  • Page 53 PCB Label upside down Turn around No + 24 volt output Test power supply and replace if required @ Replace print head @ No Printed Damaged print head Replace circuit board @ Image Damaged electronics M5900RV...
  • Page 54 6. Troubleshooting Operation Manual This page is intentionally left blank. M5900RV...

  • Page 55: Cleaning And Maintenance

    Cleaning Only solvent, i.e. alcohol and other cleaning methods recom- mended by SATO should be used to periodically remove paper res- idue from the print head. Apply carefully with a cotton swab. Frequency of cleaning depends upon paper type and mechanical factors and should be completed at each label roll change.

  • Page 56: Cleaning The Print Head And Platen

    The print head assembly is spring-loaded and will automatically open as soon as the head latch is disen- gaged. 3. Apply any SATO approved thermal print head cleaner to a cotton swab. 4. The print head faces downward along the front edge of the assembly.

  • Page 57: Cleaning The Print Head (Lapping Film)

    3. Pull the cleaning film by hand slowly toward the front of the printer. 4. Repeat steps 3 and 4 two or three times. 5. Finally, clean the print head with a print head cleaner as described previously. Lapping Film M5900RV...

  • Page 58: Cleaning The Platen And Label Guides

    3. Apply any SATO approved cleaner to a clean wipe. 4. The platen is the rubber roller directly below the print head. It should be cleaned of any label residue.

  • Page 59: Cleaning The Sensors

    The print head assembly is spring-loaded and will automatically open as soon as the head latch is disen- gaged. 3. Apply any SATO approved cleaner to a clean wipe. 4. The sensors must be cleaned of any label residue or other for- eign material.
  • Page 60 7. Cleaning and Maintenance Operation Manual This page is intentionally left blank. M5900RV...

  • Page 61: Appendix

    Operation Manual Appendix Appendix M5900RV...
  • Page 62 Appendix Operation Manual This page is intentionally left blank. M5900RV...

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