Troubleshooting - Water Boss PRO180 Owner's Manual And Installation Manual

Troubleshooting

Problem
No soft water after No salt in brine cabinet
regeneration
Drain line is pinched, frozen, or restricted
Clogged injector assembly
Salt bridge has formed due to high humidity
or the wrong kind of salt
No soft water The bypass valve is in the Bypass position
Appliance is plumbed backward
Extended power outage
Not metering water
Appliance is plumbed backward
Sensor not receiving signal from magnet on
turbine
Flow indicated The household plumbing system has a leak
when water is not
being used
No read-out in Electric cord is unplugged
display
No electric power at outlet
Defective transformer
Defective circuit board
Appliance stays in Controller not attached properly
regeneration
Defective magnet disk
Foreign object in valve body
Excess water in Restricted, frozen, or pinched drain line
brine cabinet
Plugged injector assembly
Salty water Plugged injector
Low water pressure
Controller error "E1" Home not found
messages
"E2" Motor error
"E3" Home offset
"E4" Home latched
"E5" Memory Error
WaterBoss Softener Two-Button Owner's Manual
Possible Cause Solution
Add salt
Straighten, thaw, or unclog the drain line
Remove injector cap and clean nozzle and throat with a wooden
toothpick. Replace throat if removed
Test with a blunt object like a broom handle. Push the handle
into the salt to dislodge the salt bridge, or use hot water around
the inside perimeter to loosen salt
Place the bypass valve in the Service position
Check that appliance is plumbed correctly
Reset the time of day
waterMizer indicator should flash with water usage. If no flow,
®
see below
Check that appliance is plumbed correctly
Remove sensor from Bypass housing. Test with magnet on
either flat side of sensor. If flow is indicated, check turbine. If no
flow, replace sensor
Repair the leak
Plug in the transformer
Check power source. Make sure outlet is not controlled by a
switch
Test with volt meter for 12 VAC at control. If less than 10 VAC or
greater than 14 VAC, replace the transformer
With 12 VAC present at controller, replace the controller
Make sure the controller is pushed all the way onto the drive end
cap
Replace magnet disk
Remove foreign object(s) from the valve body
Remove restriction, thaw, or straighten drain line
Clean or replace injector. Replace throat if removed
Replace injector screen, nozzle, and throat
Maintain minimum pressure of 20 psi (1.4 bar)
Cycle power by unplugging the transformer and plugging it back
in. It will look for Home again. Make sure the controller is pushed
all the way onto the drive end cap
Plug motor in and cycle power. If it is already plugged in, then
motor wiring or the motor plug is defective
Disk did not start in proper home location. Controller will
automatically try to reset itself by finding Home and continuing
the regeneration. Make sure the controller is pushed all the way
onto the drive end cap
Gear teeth are not engaged, gear is stripped, or something is
jammed in the valve. Cycle the power to reset
Replace controller
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