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Fault
Refrigerator has no
cooling capacity.
Customer service
According to the P.R.C "Regulations on the
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liabilities for the repair, replacement and
return of some commodity goods", this
appliance is regarded as a domestic
electrical appliance. From the date of sale, its
principal component parts are covered by
warranty for three years, while the complete
unit is covered for one year. All domestic
electrical appliances purchased for industrial,
commercial or collective company use have
a warranty period of 3 months, both for the
entire unit and for its principal component
parts, unless otherwise stated in the terms of
the purchase contract.
The warranty conditions for commodity
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goods offered for sale either by the
manufacturer or by the retailer at reduced or
special prices are the same as above,
however there is no warranty on component
parts sold at reduced prices.
For the purpose of returning goods for
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repair within the warranty period, the
consumer must be in possession of a valid
purchase invoice and other associated
guarantee certificates as defined by the
manufacturer. The guarantee validity period
is calculated from the date of invoice issue.
The consumer should keep the warranty
card and the sales invoice in a safe place
and must produce them when returning
goods for repair. If the consumer loses the
purchase invoice, the guarantee validity
period should be calculated according to
the date of manufacture.
The following cases are not included in the
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scope of the warranty for free of charge
services, and repairs must be paid for by the
consumer.
Possible cause
Appliance has
switched off.
Power failure; the fuse
has been switched off;
the mains plug has not
been inserted properly.
Remedial action
Press the On/Off-button
Fig. 1/1.
Check whether the power is on,
check the fuses.
1. Damage caused by improper transport--
ation, installation, operation, safekeeping or
care on the part of the consumer.
2. Damage caused when a power supply of
less than 180V or more than 240V is used.
3. Damage caused by unauthorised repair.
4. Without the valid purchase invoice or
without the relevant guarantee document.
5. The guarantee document has been
amended by customer or doesn't
correspond to the appliance.
6. Damage caused by force majeure.
7. Out of warranty.
If the appliances are used under conditions
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where the power supply, water supply,
temperature or humidity is incorrect,
damages and losses are not covered by
the free of charge repair.
This is because the factors mentioned
above are beyond the control of the
manufacturer.
In order to provide prompt service, our
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service staff needs specific information
about the appliance. Please provide us
with the following information:
1. Exact address and telephone number.
2. Description of fault.
3. Date of purchase.
4. Product number (E--Nr.) and date of
manufacture (FD).
24--hour hotline service
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Single nationwide dedicated customer
service line: 400 885 5888
(You can get through rapidly while only
paying the citywide telephone rate)
Door--to--door service within city limits,
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responding within 24 hours
Free of charge installation
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Free of charge consulting
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Lifetime door--to--door service
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Lifetime customer support
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en
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