Cadillac 2000 Warranty And Owner Assistance Information
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Cadillac 2000 Warranty And Owner Assistance Information

Cadillac 2000 Warranty And Owner Assistance Information

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IMPORTANT
This booklet contains important
information about the vehicle's
warranty coverage. It also explains
Owner Assistance Information
and GM's Participation in an
Alternative Dispute Resolution
Program.
Keep this booklet with your vehicle
and make it available to a Cadillac
dealer if warranty work is needed.
Be sure to keep it with your vehicle
when you sell it so future owners will
have the information.
1

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Summary of Contents for Cadillac 2000

  • Page 1 GM’s Participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle when you sell it so future owners will...
  • Page 2 Genuine GM Protection Plan from General Motors. 1999 Cadillac Motor Car Division, General Motors Corporation. All rights reserved. GENERAL MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors Corporation. Part No. 25695335 B...

  • Page 3: Table Of Contents

    2000 Cadillac Warranty and Owner Assistance Information An Important Message to Cadillac Owners ..........

  • Page 4: An Important Message To Cadillac Owners

    “Owner Assistance” on page 25 of this booklet. If you have questions on how to keep your Cadillac in good working condition, see your Cadillac dealer, the We thank you for choosing a Cadillac.

  • Page 5: Warranty Coverage At A Glance

    Warranty Coverage at a Glance The 2000 warranty coverages are summarized below. Please read pages 6 through 24 for complete details. New Vehicle Limited Warranty Emission Control Systems Warranties 4 YRS/ 6 YRS/ 2 YRS/ 3 YRS/ 4 YRS/ 7 YRS/...

  • Page 6: General Motors Corporation New Vehicle Limited Warranty

    2000 General Motors Corporation New Vehicle Limited Warranty General Motors Corporation will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions and limitations. What Is Covered Warranty Applies Warranty Period This warranty is for GM vehicles...
  • Page 7 Warranty repairs, including Towing towing, parts and labor, will be made at No Charge. Towing is covered to the nearest Cadillac dealer facility if your vehicle Obtaining Repairs cannot be driven because of a warranted defect. To obtain warranty repairs, take the...

  • Page 8: What Is Not Covered

    yellowblue What Is Not Covered Tire Damage or Wear Damage Due to Accident, Misuse, or Alteration Normal tire wear or wear-out is not covered. Road hazard damage such Damage caused as the result of any of as punctures, cuts, snags, and breaks the following is not covered: resulting from pothole impact, curb impact, or from other objects is not covered.
  • Page 9 Damage or Corrosion Due to Maintenance Environment, Chemical Treatments All vehicles require periodic or Aftermarket Products maintenance. Maintenance services, such as those detailed in the owner’s manual Damage caused by airborne fallout or maintenance publications are the (chemicals, tree sap, etc.), stones, owner’s expense.
  • Page 10 (such as, Vehicle Limited Warranty, Cadillac does provide but not limited to, lost wages or vehicle rental many additional customer benefits such as Cadillac expenses) resulting from breach of this written Owner Privileges. See your owner’s manual and warranty or any implied warranty.*...

  • Page 11: Things You Should Know About The New Vehicle Limited Warranty

    Warranty Repairs — Component Exchanges Tire Service In the interest of customer satisfaction, General Motors Any authorized Cadillac or tire dealer for your brand of may offer exchange service on some vehicle components. tires can assist you with tire service. If, after contacting...

  • Page 12: Chemical Paint Spotting

    Mileage extension eligibility: Although no defect in the factory applied paint causes this, Cadillac will repair, at no charge to the owner, the Applies only to new vehicles held exclusively painted surfaces of new vehicles damaged by this fallout in new vehicle inventory.

  • Page 13: Original Equipment Alterations

    GM return to the Cadillac dealer that sold you your vehicle in that country. Contact an authorized GM dealer in because of their continued and personal interest in you.

  • Page 14: Production Changes

    yellowblue Recreation Vehicle and Special Pre-Delivery Service Body or Equipment Alterations Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur Installations, or alterations to the original equipment at the factory or while it is being transported to the vehicle (or chassis) as manufactured and assembled dealer facility.

  • Page 15: Federal Emission Control Systems

    2000 Emission Control Systems Warranties If a catalytic converter or vehicle (powertrain) control This section outlines the emission warranties that module is found to be defective under either of these General Motors provides for your vehicle in warranties, those parts are warranted for 8 years or 80,000 miles, whichever comes first.

  • Page 16: California Emission Control Warranty

    yellowblue California Emission Control Warranty Emission Performance Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) This section outlines the emission warranties that programs to encourage proper maintenance of your General Motors provides for your vehicle in vehicle.
  • Page 17 GM will make all necessary repairs and adjustments warranty on your 2000 vehicle. In California, new to ensure that your vehicle passes the inspection. motor vehicles must be designed, equipped, and built This is your vehicle emission control system to meet the states’...

  • Page 18: Emission Warranty Parts List

    yellowblue Owner’s Warranty Responsibilities: What Is Not Covered As the vehicle owner, you are responsible for the The Emission Control Systems Warranties obligations performance of the scheduled maintenance listed in your do not apply to conditions resulting from tampering, owner’s manual and maintenance booklet. GM abuse, neglect, or improper maintenance;...
  • Page 19 Powertrain Control System Barometric Pressure Sensor Manual Transmission Clutch Switch (60 _ V6 only) Brake Switch Camshaft Position Sensor Mass Air Flow Sensor* Coolant Fan Control Relay Oxygen Sensors Coolant Level Sensor Park/Neutral Position Switch Crankshaft Position Sensor Powertrain Control Module (PCM)** Data Link Connector Programmable Read Only Memory (PROM) Electric Throttle Control (ETC) Motor...
  • Page 20 yellowblue Air Management System Air Cleaner Idle Speed Control Motor Air Cleaner Diaphragm Motor Intake Manifold* Air Cleaner Resonator Intake Manifold Tuning Valve Air Cleaner Temp. Compensator Valve Intake Manifold Tuning Valve Relay Air Intake Ducts Supercharger Assembly* Charge Air Control Actuator Throttle Body Assembly* Charge Air Control Solenoid Valve Throttle Body Heater...
  • Page 21 Exhaust Gas Recirculation System Diesel EGR Vacuum Pump EGR Valve and Exhaust Press. Regulator Solenoid EGR Control Valves Valve (diesels only) EGR Passages EGR Valve Relay EGR Temperature Sensor Exhaust Backpressure Transducer EGR Thermal Vacuum Valve Exhaust Pressure Regulator Valve and EGR Valve Actuator (diesels only) Secondary Air Injection System...

  • Page 22: Things You Should Know About The Emission Control Systems Warranties

    yellowblue Parts specified in your maintenance schedule as 4. Things You Should Know About the requiring scheduled replacement are covered up to their Emission Control Systems Warranties first replacement interval or the applicable emission Replacement Parts warranty coverage period, whichever comes first. If failure of one of these parts results in failure of another The emission control systems of your vehicle were part, both will be covered under the Emission Control...
  • Page 23 Maintenance and Repairs If, in an emergency situation, it is necessary to have repairs performed by other than a Cadillac dealer Maintenance and repairs can be performed by any and you believe the repairs are covered by emission qualified service outlet; however, warranty repairs...
  • Page 24 Those repairs qualifying under the warranty will be For further information or to report violations of the performed by any Cadillac dealer at no charge. Repairs emission control systems warranties, you may contact which do not qualify will be charged to you. You will...

  • Page 25: Owner Assistance Customer Satisfaction Procedure

    Please Your satisfaction and goodwill are important to your have the following information available to give the dealer and to Cadillac. Normally, any concerns with the Customer Assistance representative: sales transaction or the operation of your vehicle will be Vehicle Identification Number (This is available resolved by your dealer’s sales or service departments.

  • Page 26: Assistance For Text Telephone (Tty) Users

    To assist customers who are deaf or hard of hearing settle automotive disputes regarding vehicle repairs or the and who use Text Telephones (TTYs), Cadillac has TTY interpretation of the New Vehicle Limited Warranty. equipment available at its Customer Assistance Center.

  • Page 27: State Warranty Enforcement Laws

    If a U.S. customer wishes us with written notification of any service difficulty to write to Cadillac, the letter should be addressed you have experienced so that we have an opportunity to Cadillac’s Customer Assistance Center in to make any needed repairs before you are eligible for Pontiac, Michigan.

  • Page 28: Gm Offices Overseas

    yellowblue Canada Caribbean Numbers Customer Assistance Centre, 163-005 1-800-496-9992 (English) Puerto Rico General Motors of Canada Limited 1-800-496-9993 (Spanish) Puerto Rico 1908 Colonel Sam Drive 1-800-751-4135 (English) Dominican Republic Oshawa, Ontario L1H 8P7 1-800-751-4136 (Spanish) Dominican Republic 1-800-263-3777 (English) 1-800-496-9994 U.S. Virgin Islands 1-800-263-7854 (French) 1-800-389-0009 Bahamas 1-800-263-3830 (For Text Telephone devices (TTYs))
  • Page 29 NOTES...
  • Page 30 yellowblue NOTES...

  • Page 31: Gm Protection Plan

    Don’t Wait Until Your New Obligation GM Protection Information Request Vehicle Limited Warranty - YES! Please send me free information about how I can protect myself from costly repair bills after my new vehicle and Your Opportunity to limited warranty expires. Purchase the GM Name: Protection Plan - Expire.
  • Page 32 yellowblue...

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