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IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and GM's participation in an alternative dispute resolution program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure
to keep it with your vehicle when you sell it so future owners will have the information.
Owner's Name
Street Address
City & State
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
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Table of Contents
Related Manuals for GMC 2004 Cadillac
Summary of Contents for GMC 2004 Cadillac
- Page 1 IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an alternative dispute resolution program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle when you sell it so future owners will have the information.
- Page 2 Genuine GM Protection Plan from General Motors. © 04/28/03 Cadillac Motor Car Division, General Motors Corporation. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors Corporation.
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Page 3: Table Of Contents
2004 Cadillac Warranty and Owner Assistance Information An Important Message to Cadillac Owners....1 Chemical Paint Spotting ........11 Cadillac’s Commitment to You ......1 Warranty Coverage – Extensions .......11 Owner Assistance ..........1 Touring Owner Service – Foreign Countries ..11 Warranty Service – Foreign Countries ....12 GM Participation in an Alternative Dispute Resolution Program ........1... - Page 4 2004 Cadillac Warranty and Owner Assistance Information Owner Assistance ..........25 Warranty Information for Customer Satisfaction Procedure .......25 California Only ..........27 Assistance For Text Telephone (TTY) Users ..26 Special Policy Adjustment Programs Beyond Cadillac Roadside Assistance ......26 the Warranty Period ........28 Cadillac Courtesy Transportation ......27...
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Page 5: An Important Message To Cadillac Owners
An Important Message to Cadillac Owners... Cadillac’s Commitment to You GM Participation in an Alternative Dispute Resolution Program We are committed to assuring your satisfaction with your new Cadillac. See the “Customer Satisfaction Procedure” under Owner Assistance on page 25 for information on the Your Cadillac dealer also wants you to be completely voluntary, non-binding alternative dispute resolution satisfied and invites you to return for all your service... -
Page 6: Warranty Coverage At A Glance
Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty* New Vehicle Limited Warranty * For light duty trucks see “How to Determine the Applicable Emissions Control System Warranty” under Bumper-to-Bumper (Includes Tires) Emission Control Systems Warranty on page 14 for •... - Page 7 − Catalytic converters and powertrain control − Specified components for cars or light duty trucks modules are covered for the first 8 years or equipped with either light duty or medium duty 80,000 miles, whichever comes first. truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes −...
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Page 8: General Motors Corporation New Vehicle Limited Warranty
General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the Obtaining Repairs warranty period in accordance with the following terms, To obtain warranty repairs, take the vehicle to a conditions and limitations. Cadillac dealer facility within the warranty period and What Is Covered request the needed repairs. - Page 9 Tire Coverage GM accessories sold over-the-counter, or those not requiring installation, will continue to receive the The tires supplied with your vehicle are covered against standard GM Dealer Parts Warranty of 12 months from defects in material or workmanship under the the date of purchase (parts only).
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Page 10: L Duramax™ Diesel Engine Coverage
Towing snow), tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, Towing is covered to the nearest Cadillac dealer if your or misapplication is not covered. vehicle cannot be driven because of a warranted defect. Damage Due to Bedliners 6.6L DURAMAX™... - Page 11 Important: This warranty is void on vehicles currently damage to components requiring replacement or repair or previously titled as salvaged, scrapped, junked, due to vehicle use, wear, exposure, or lack of or totaled. maintenance is not covered. Items such as: Damage or Corrosion Due to Environment, •...
- Page 12 Extra Expenses Other Terms: This warranty gives you specific legal rights and you may also have other rights which Economic loss or extra expense is not covered. vary from state to state. Examples include: GM does not authorize any person to create for it any •...
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Page 13: Things You Should Know About The New Vehicle Limited Warranty
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Tire Service Exchanges Any authorized Cadillac or tire dealer for your brand of tires can assist you with tire service. If, after contacting In the interest of customer satisfaction, GM may offer one of these dealers, you need further assistance exchange service on some vehicle components. -
Page 14: After-Manufacture "Rustproofing
• Paint, Trim, and Appearance Items Glow Plug Control System: control/glow plug assembly, glow plugs, cold advance relay Defects in paint, trim, upholstery, or other appearance and ECM. items are normally corrected during new vehicle • Fuel injection control module, integral oil cooler, preparation. -
Page 15: Chemical Paint Spotting
A “Maintenance Record” is provided in the maintenance Mileage Extensions: Prior to delivery, some mileage is schedule section of the owner manual for recording put on your vehicle during testing at the assembly services performed. plant, during shipping, and while at the dealer facility. The dealer records this mileage on the first page of this The servicing dealer can provide a copy of any warranty warranty booklet at delivery. -
Page 16: Warranty Service - Foreign Countries
Important: Repairs made necessary by the use of Recreation Vehicle and Special Body improper or dirty fuels and lubricants are not covered or Equipment Alterations under the warranty. See your owner manual for additional information on fuel requirements when Installations, or alterations to the original equipment operating in foreign countries. -
Page 17: Pre-Delivery Service
Pre-Delivery Service Noise Emissions Warranty for Light Duty Trucks Over 10,000 LBS. Defects in the mechanical, electrical, sheet metal, paint, GVWR Only trim, and other components of your vehicle may occur at the factory or while it is being transported to GM warrants to the first person who purchases this the dealer facility. -
Page 18: Emission Control Systems Warranty
Emission Control Systems Warranty The emission warranty on your vehicle is issued in To determine emissions eligibility: locate the emission accordance with the U.S. Federal Clean Air Act. Defects control label in the engine compartment, on the air in material or workmanship in GM emissions parts cleaner assembly, or on the engine. - Page 19 • your area you may also be eligible for Emission Light Duty Truck equipped with Heavy Duty Performance Warranty coverage when all of the following Gasoline Engine three conditions are met: − 5 years or 50,000 miles, whichever comes first. •...
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Page 20: California Emission Control System Warranty
California Emission Control System Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Warranty Standards) This section outlines the emission warranties that The Emission Control System Warranty on your vehicle is GM provides for your vehicle in accordance with the issued in accordance with the California Air Resources California Air Resources Board. - Page 21 California Emission Defect and Emission • For heavy duty gasoline engine vehicles, the emission warranty period is 5 years or 50,000 Performance Warranty Coverage miles, whichever comes first. For cars and trucks with light duty or medium duty • For heavy duty diesel engine vehicles, the emissions: emission warranty period is 5 years, 100,000 •...
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Page 22: Emission Warranty Parts List
Customer Assistance Center at under “What Is Not Covered” under General Motors 1-800-458-8006, or in California write to: Corporation New Vehicle Limited Warranty on page 4. - Page 23 Powertrain Control System Throttle Position Switch Barometric Pressure Sensor Vehicle Control Module (VCM) ** Brake Switch Vehicle Speed Sensor Camshaft Position Actuator Assembly * Transmission Controls and Torque Management Camshaft Position Actuator Valve Manual Transmission Clutch Switch Coolant Fan Control Relay Torque Converter Clutch Switch Coolant Level Sensor Torque Converter Clutch Solenoids...
- Page 24 Direct Fuel Injector Assembly (6.6L DURAMAX™ Intake Manifold Tuning Valve Diesel) * Intake Manifold Tuning Valve Relay Function Block (6.6L DURAMAX™ Diesel) Supercharger Assembly * Fuel Injector Throttle Body * Fuel Pressure Regulator Throttle Body Heater Fuel Rail Assembly Throttle Closing Dashpot Fuel Rail Pressure Sensor (6.6L DURAMAX™...
- Page 25 Ignition Coil(s) Exhaust Gas Recirculation System Ignition Control Module EGR Feed and Delivery Pipes or Cast-in Passages Ignition Timing Adjustment EGR Valve Knock Sensor EGR Valve Cooler (6.6L DURAMAX™ Diesel) Spark Plug Wires EGR Vacuum Pump Assembly (6.6L DURAMAX™ Diesel) Spark Plugs Secondary Air Injection System Catalytic Converter System...
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Page 26: Replacement Parts
Fuel Tank(s) * Parts specified in your maintenance schedule as requiring scheduled replacement are covered up to their Fuel Tank Vacuum or Pressure Sensor first replacement interval or the applicable emission Miscellaneous Items Used with Above Components warranty coverage period, whichever comes first. are Covered If failure of one of these parts results in failure of another part, both will be covered under the Emission Control... -
Page 27: Maintenance And Repairs
If other than new, genuine GM parts are used for charges based on Cadillac’s recommended time maintenance replacements or for the repair of parts allowance for the warranty repair and the geographically affecting emission control, the owner should assure appropriate labor rate. A part not being available himself/herself that such parts are warranted by their within 10 days or a repair not being completed within manufacturer to be equivalent to genuine GM parts... -
Page 28: Claims Procedure
Claims Procedure In the event a warranty matter is not handled to your satisfaction, refer to the “Customer Satisfaction As with the other warranties covered in this booklet, Procedure” in this booklet under Owner Assistance on take your vehicle to any authorized Cadillac dealer page 25. -
Page 29: Owner Assistance
Owner Assistance Customer Satisfaction Procedure We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please Your satisfaction and goodwill are important to your have the following information available to give the dealer and to Cadillac. Normally, any concerns with the Customer Assistance Representative: sales transaction or the operation of your vehicle will •... -
Page 30: Assistance For Text Telephone (Tty) Users
The BBB Auto Line Program is an out of court program Assistance For Text Telephone (TTY) administered by the Council of Better Business Bureaus Users to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. To assist customers who are deaf or hard of hearing Although you are required to resort to this informal and who use Text Telephones (TTYs), Cadillac has TTY... -
Page 31: Cadillac Courtesy Transportation
Cadillac Courtesy Transportation Warranty Information for California Only During the Bumper-to-Bumper Warranty coverage period, interim transportation may be available under California Civil Code Section 1793.2(d) requires that, if the Cadillac Gold Key Courtesy Transportation Program. GM or its representatives are unable to repair a new Consult your dealer for details. -
Page 32: Special Policy Adjustment Programs Beyond The Warranty Period
Check with your SENT TO THE FOLLOWING ADDRESS: Cadillac dealer or call the Cadillac Customer Assistance General Motors Corporation Center to determine whether any special policy P.0. Box 33170 adjustment program is applicable to your vehicle. -
Page 33: Customer Assistance Offices
Islands/Countries (Except Puerto Rico and 1-800-833-2622 (For Text Telephone devices (TTYs)) U.S. Virgin Islands) Roadside Service: 1-800-882-1112 Fax Number: 1-866-962-2868 General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center From Puerto Rico: Paseo de la Reforma # 2740 1-800-496-9992 (English) Col. - Page 34 NOTES...
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