GMC 2007 Cadillac Warranty And Owner Assistance Information
  1. Manuals
  2. Brands
  3. GMC Manuals
  4. Automobile
  5. 2007 Cadillac
  6. Warranty and owner assistance information
GMC 2007 Cadillac Warranty And Owner Assistance Information

GMC 2007 Cadillac Warranty And Owner Assistance Information

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
IMPORTANT: This booklet contains important information about the vehicle's warranty coverage.
It also explains owner assistance information and GM's participation in an Alternative Dispute
Resolution Program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is
needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

Advertisement

Table of Contents
loading

Related Manuals for GMC 2007 Cadillac

Summary of Contents for GMC 2007 Cadillac

  • Page 1 IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed.
  • Page 2 Genuine GM Protection Plan from GM. © 2005 Cadillac Motor Car Division, General Motors Corporation. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors Corporation.

  • Page 3: Table Of Contents

    2007 Cadillac Warranty and Owner Assistance Information An Important Message to Cadillac Warranty Repairs – Recycled Materials ..12 Tire Service ..........12 Owners............1 ® 6.6L DURAMAX Diesel Engine Cadillac’s Commitment to You .......1 Components ..........13 Owner Assistance ..........1 After-Manufacture “Rustproofing” ....13 GM Participation in an Alternative Dispute Paint, Trim, and Appearance Items ....14...
  • Page 4 2007 Cadillac Warranty and Owner Assistance Information Emission Control Systems Warranty ....18 Owner Assistance ..........32 What Is Covered ..........18 Customer Satisfaction Procedure ....32 How to Determine the Applicable State Warranty Enforcement Laws ....34 Emissions Control System Warranty Assistance For Text Telephone (TTY) (Light Duty Trucks Only) ......18...

  • Page 5: An Important Message To Cadillac Owners

    An Important Message to Cadillac Owners... Cadillac’s Commitment to You Owner Assistance We are committed to assuring your satisfaction Your Cadillac dealer is best equipped to provide all with your new Cadillac. of your service needs. Should you ever encounter a problem that is not resolved during or after the Your Cadillac dealer also wants you to be limited warranty period, talk to a member of dealer...

  • Page 6: Gm Participation In An Alternative Dispute Resolution Program

    GM Participation in an Alternative Warranty Service – United States and Dispute Resolution Program Canada See the “Customer Satisfaction Procedure” under Your selling dealership has made a large Owner Assistance on page 32 for information investment to ensure that they have the proper on the voluntary, non-binding Alternative Dispute tools, training, and parts inventory to make Resolution Program in which GM participates.

  • Page 7: Warranty Coverage At A Glance

    Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty* New Vehicle Limited Warranty * For light duty trucks, see “How to Determine the Applicable Emissions Control System Warranty” Bumper-to-Bumper (Includes Tires) under Emission Control Systems Warranty on page 18 for more information.
  • Page 8 − Catalytic converters and powertrain control − Specified components for cars or light duty modules are covered for the first 8 years trucks equipped with light duty or medium or 80,000 miles, whichever comes first. duty truck emission control systems are covered for the first 7 years or 70,000 miles, −...

  • Page 9: General Motors Corporation New Vehicle Limited Warranty

    General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during Obtaining Repairs the warranty period in accordance with the To obtain warranty repairs, take the vehicle to following terms, conditions, and limitations. a Cadillac dealer facility within the warranty period What Is Covered and request the needed repairs.
  • Page 10 Tire Coverage balance of the vehicle warranty, but in no event less than 12 months/12,000 miles. This coverage The tires supplied with your vehicle are covered is only effective for GM accessories permanently against defects in material or workmanship installed by a GM dealer or an associated under the Bumper-to-Bumper coverage.

  • Page 11: L Duramax Diesel Engine Coverage

    ® Sheet Metal Coverage 6.6L DURAMAX Diesel Engine Coverage Sheet metal panels are covered against corrosion and rust-through as follows: ® For trucks equipped with a 6.6L DURAMAX Diesel Engine, the diesel engine, except those Corrosion: Body sheet metal panels are covered items listed under “What Is Not Covered”...

  • Page 12: Cadillac Deville Protection Series

    Cadillac Deville Protection Series What Is Not Covered The Cadillac Deville Protection Series is protected Tire Damage or Wear by GM’s warranty coverage, with the exception Normal tire wear or wear-out is not covered. Road of the transparent glass. See Warranty Coverage hazard damage such as punctures, cuts, snags, at a Glance on page 3 for more information.
  • Page 13 Damage Due to Accident, Misuse, or Damage or Corrosion Due to Environment, Alteration Chemical Treatments, or Aftermarket Products Damage caused as the result of any of the following is not covered: Damage caused by airborne fallout, salt from sea air, chemicals, tree sap, stones, hail, earthquake, •...
  • Page 14 Damage Due to Contaminated or Poor Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components Quality Fuel requiring replacement or repair due to vehicle use, Poor fuel quality or incorrect fuel may cause wear, exposure, or lack of maintenance is not driveability problems such as hesitation, lack of covered.
  • Page 15 Extra Expenses Other Terms: This warranty gives you specific legal rights and you may also have other Economic loss or extra expense is not covered. rights which vary from state to state. Examples include: GM does not authorize any person to create for it •...

  • Page 16: Things You Should Know About The New Vehicle Limited Warranty

    Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Warranty Repairs – Recycled Materials Exchanges Environmental Protection Agency (EPA) guidelines and GM support the capture, In the interest of customer satisfaction, GM may purification, and reuse of automotive air offer exchange service on some vehicle conditioning refrigerant gases and engine coolant.

  • Page 17: L Duramax Diesel Engine Components

    ® 6.6L DURAMAX Diesel Engine • Fuel injection control module, integral oil cooler, transmission adapter plate, left Components and right common fuel rails, fuel filter ® assembly, fuel temperature sensor, and For trucks equipped with 6.6L DURAMAX Diesel function block Engine, the complete engine assembly, including Important: Some of these components may also turbocharger components, is covered for defects...

  • Page 18: Paint, Trim, And Appearance Items

    Paint, Trim, and Appearance Items Maintenance and Warranty Service Records Defects in paint, trim, upholstery, or other appearance items are normally corrected during Retain receipts covering performance of regular new vehicle preparation. If you find any paint maintenance. Receipts can be very important or appearance concerns, advise your dealer as if a question arises as to whether a malfunction is soon as possible.

  • Page 19: Warranty Coverage - Extensions

    Warranty Coverage – Extensions • Does not apply to vehicles with more than 1,000 miles on the odometer even though Time Extensions: The New Vehicle Limited the vehicle may not have been registered for license plates. Warranty will be extended one day for each day beyond the first 24 hour period in which your Touring Owner Service –...

  • Page 20: Warranty Service - Foreign Countries

    Warranty Service – Foreign Countries Recreation Vehicle and Special Body or Equipment Alterations This warranty applies to GM vehicles registered in the United States and normally operated in the Installations or alterations to the original equipment United States or Canada. If you have permanently vehicle, or chassis, as manufactured and relocated and established household residency assembled by GM, are not covered by this...

  • Page 21: Pre-Delivery Service

    Pre-Delivery Service Noise Emissions Warranty for Light Duty Trucks Over Defects in the mechanical, electrical, sheet metal, 10,000 LBS GVWR Only paint, trim, and other components of your vehicle may occur at the factory or while it is being GM warrants to the first person who purchases transported to the dealer facility.

  • Page 22: Emission Control Systems Warranty

    Emission Control Systems Warranty The emission warranty on your vehicle is issued in How to Determine the Applicable accordance with the U.S. Federal Clean Air Act. Emissions Control System Warranty Defects in material or workmanship in GM (Light Duty Trucks Only) emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper State and Federal agencies may require different...

  • Page 23: Federal Emission Control System Warranty

    Federal Emission Control System Federal Emission Defect Warranty Warranty GM warrants to the owner the following: • The vehicle was designed, equipped, and Federal Warranty Coverage built so as to conform at the time of sale • Car and Light Duty Truck equipped with Car with applicable regulations of the Federal and Light Duty Gasoline Engines Environmental Protection Agency (EPA).

  • Page 24: California Emission Control System Warranty

    Federal Emission Performance Warranty GM warrants that your dealer will replace, repair, or adjust to GM specifications, at no charge to Some states and/or local jurisdictions have you, any of the parts listed under the “Emission established periodic vehicle Inspection and Warranty Parts List”...
  • Page 25 Your Rights and Obligations (For Vehicles This warranty applies if your vehicle meets both of the following requirements: Subject to California Exhaust Emission Standards) • Your vehicle is registered in California or other states adopting California emission In California, new motor vehicles must be and warranty regulations.
  • Page 26 California Emission Defect and Emission • For 8 years or 80,000 miles, whichever comes first: Performance Warranty Coverage − If the catalytic converter, vehicle powertrain For cars and trucks with light duty or medium duty control module, including emission related emissions: software is found to be defective, GM will •...
  • Page 27 • vehicle, but GM cannot deny warranty coverage For light and medium duty trucks with heavy duty engines, the emission warranty period solely for the lack of receipts or for your failure to is 5 years or 50,000 miles, whichever ensure the performance of all scheduled comes first.

  • Page 28: Emission Warranty Parts List

    The Emission Control Systems Warranties obligations do not apply to conditions resulting Malfunction Indicator Lamp from tampering, abuse, neglect, or improper Manifold Absolute Pressure Sensor maintenance; or any other item listed under “What Is Not Covered” under General Motors Corporation Mass Air Flow Sensor...
  • Page 29 Oil Pressure Sensor (DoD™ only) Transmission Internal Mode Switch Oxygen Sensors Transmission Pressure Switches Powertrain Control Module (PCM) ** Transmission Shift Solenoids A & B Programmable Read Only Memory (PROM) Transmission Speed Sensors Throttle Position Sensor Fuel Management System Throttle Position Switch Common Rail Assembly ®...
  • Page 30 Air Management System Supercharger Assembly * Air Cleaner Throttle Body * (Replacement Only) Air Cleaner Diaphragm Motor Throttle Body Heater Air Cleaner Resonator Throttle Closing Dashpot Air Cleaner Temp. Compensator Valve Turbocharger Assembly * Air Intake Ducts Turbocharger Boost Sensor ®...
  • Page 31 Ignition Coil(s) Positive Crankcase Ventilation System Ignition Control Module Oil Filler Cap Ignition Timing Adjustment PCV Filter Knock Sensor PCV Oil Separator Spark Plug Wires PCV Valve Spark Plugs Exhaust Gas Recirculation System Catalytic Converter System EGR Feed and Delivery Pipes or Cast-in Passages Catalytic Converter(s) and Muffler if attached EGR Valve as assembly **...
  • Page 32 Fuel Filler Cap Miscellaneous Items Used with Above Components are Covered Fuel Level Sensor Belts Fuel Limiter Vent Valve * Boots Fuel Tank Filler Pipe (with restrictor) Clamps Fuel Tank(s) * Connectors Fuel Tank Vacuum or Pressure Sensor Ducts Hybrid Fittings Auxiliary Transmission Pump, Relay, and Circuit Gaskets...

  • Page 33: Replacement Parts

    Parts specified in your maintenance schedule that The warranty obligations are not dependent upon require scheduled replacement are covered up the use of any particular brand of replacement to their first replacement interval or the applicable parts. The owner may elect to use non-genuine emission warranty coverage period, whichever GM parts for replacement purposes.

  • Page 34: Maintenance And Repairs

    Maintenance and Repairs If, in an emergency situation, it is necessary to have repairs performed by other than a Cadillac Maintenance and repairs can be performed by any dealer and you believe the repairs are covered by qualified service outlet; however, warranty emission warranties, take the replaced parts repairs must be performed by an authorized dealer and your receipt to a Cadillac dealer for...

  • Page 35: Claims Procedure

    Claims Procedure In the event a warranty matter is not handled to your satisfaction, refer to the “Customer As with the other warranties covered in this Satisfaction Procedure” under Owner Assistance booklet, take your vehicle to any authorized on page 32. Cadillac dealer facility to obtain service under the For further information or to report violations of the emission warranty.

  • Page 36: Owner Assistance

    Owner Assistance Customer Satisfaction Procedure In Canada, contact GM of Canada Central Office in Oshawa by calling 1-800-263-3777: English Your satisfaction and goodwill are important to or 1-800-263-7854: French. your dealer and to Cadillac. Normally, any For resolution of issues related to the Cadillac concerns with the sales transaction or the Professional Vehicle, contact 1-800-43-FLEET operation of your vehicle will be resolved by your...
  • Page 37 STEP THREE: Both GM and your GM dealer are You may contact the BBB Auto Line Program committed to making sure you are completely using the toll-free telephone number or write them satisfied with your new vehicle. However, if you at the following address: continue to remain unsatisfied after following BBB Auto Line Program...

  • Page 38: State Warranty Enforcement Laws

    State Warranty Enforcement Laws The TTY for the Cadillac Customer Assistance Center is: Laws in many states permit owners to obtain a 1-800-833-2622 in the United States replacement vehicle or a refund of the purchase 1-800-263-3830 in Canada price under certain circumstances. The provisions The TTY for the Cadillac Roadside Assistance of these laws vary from state to state.

  • Page 39: Warranty Information For California Only

    NOTICE TO GENERAL MOTORS AS REQUIRED buyer. California Civil Code Section 1793.22(b) ABOVE SHALL BE SENT TO THE FOLLOWING creates a presumption that GM has had a...

  • Page 40: Special Policy Adjustment Programs Beyond The Warranty Period

    Special Policy Adjustment Programs Customer Assistance Offices Beyond the Warranty Period Cadillac encourages customers to call the toll-free telephone number for assistance. However, if Cadillac is proud of the protection afforded by its you wish to write or e-mail Cadillac, refer to the warranty coverages.

  • Page 41: Online Owner Center

    Find GM dealers for service nationwide. U.S. Virgin Islands) • Receive special promotions and privileges General Motors de Mexico, S. de R.L. de C.V. only available to members. Customer Assistance Center Paseo de la Reforma # 2740 Refer to the web for updated information.
  • Page 42 NOTES...
  • Page 43 NOTES...
  • Page 44 NOTES...
  • Page 45 NOTES...
  • Page 46 NOTES...

Table of Contents