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General information
This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear
■
and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair
other than through approved agents.
This guarantee does not affect your statutory rights.
■
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please
read the Help section beginning on page 73 or contact the BT Freestyle Helpdesk for
assistance on 0870 240 3962 or email bt.helpdesk@vtecheurope.com. The helpline
is open from 9.00am-5.30pm Mon-Fri and 9.30am-2.30pm Saturdays.
In the unlikely event of a defect occurring, please follow the Helplines' instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet
the approval requirements for connection to the telephone network. We suggest that you
call our recommended repair agent on 08702 405029.
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