Technical Support; How To Get Technical Support - AOpen H800 User Manual

Technical Support

5. Technical Support
5.1.

How to Get Technical Support

Dear Customer,
Thanks for choosing AOpen products. To provide the best and fastest service to our
customer is our first priority. However, we receive numerous emails and phone-calls
worldwide everyday, it is very hard for us to serve everyone on time. We recommend you
follow the procedures below and seek help before contact us. With your help, we can then
continue to provide the best quality service to more customers.
Thanks very much for your understanding!
AOpen Technical Supporting Team
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1
Online Manual: Please check the manual carefully and make sure the
jumper settings and installation procedure are correct.
http://www.aopen.com.tw/tech/download/manual/default.htm
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Test Report: We recommend choosing board/card/device from the
compatibility test reports for assembling your PC.
http://www.aopen.com.tw/tech/report/default.htm
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3
FAQ: The latest FAQ (Frequently Asked Questions) may contain a
solution to your problem.
http://www.aopen.com.tw/tech/faq/default.htm
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Download Software: Check out this table to get the latest updated
BIOS/utility and drivers.
http://www.aopen.com.tw/tech/download/default.htm
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5
News Group: Your problem probably had been answered by our
support engineer or professional users on the news group.
http://www.aopen.com.tw/tech/newsgrp/default.htm
Contact Distributors/Resellers: We sell our products through resellers
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and integrators. They should know your system configuration very well
and should be able to solve your problem more efficiently than us. After
all, their attitude of service is an important reference for you if next time
you want to buy something else from them.
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Contact Us: Please prepare detail system configuration and error
symptom before contacting us. The part number, serial number and
BIOS version are also very helpful.
5-1
User's Guide