IBM USB and PS/2 User Manual page 14

v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table. If the number is not provided, contact your IBM reseller or
IBM marketing representative. Response time may vary depending on the
number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only)
Canada (all other)
U.S.A. and Puerto Rico
All other countries
B-2
USB and PS/2 Optical Travel Mouse: User's Guide
416-383-3344
1-800-565-3344
1-800-772-2227
Go to http://www.ibm.com/pc/support/,
and click Support Phone List.