Something Not Working; Service And Spare Parts; Customer Care Department - Electrolux ER7620C Instruction Book

SOMETHING NOT WORKING

Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation a charge will be made, even if the appliance is under guarantee.
Before contacting your local Electrolux Service Force Centre, check the following points:
Symptom
No power to the appliance
The light does not come on
The temperature in the fridge or freezer section is
too high
The compressor runs continously
Noise
Water under the salad bin
If, after the above checks, there is still a fault, call your local Service Force Centre.
In guarantee customers should ensure that the above checks have been made as the engineer will make a
charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for any in-guarantee service calls.
8
Solution
Check there is power at the socket.
Check there is not a power cut by checking the
household lights.
Check the fuse has not blown.
Ensure that the bulb is correctly fitted.
Replace the bulb if it has blown.
Check the door light switch is not jammed.
Check the thermostat control knob in the fridge is
turned to the correct setting relative to ambient
conditions.
Check the ambient temperature is within the
applianceÕs operating limits of 10¡C to 32¡C.
Relocate the appliance if necessary.
Adjust the thermostat control knob to give correct
temperature control. See ÒSetting the temperatureÓ.
Check that the door is closed.
Large quantities of food have recently been placed in
the cabinet/and or door is frequently opened.
Check that air ventilation is not obstructed.
Refer to normal operating sounds.
Check the drain hole is not blocked. (see
Maintenance and Cleaning).

SERVICE AND SPARE PARTS

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your
local Electrolux Service Force Centre by telephoning:-
0 8 7 0 5 9 2 9 9 2 9
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the
website at www.serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the heading ÔSomething Not
Working.Õ
When you contact the Service Force Centre you will need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found on the rating plate)
5. The purchase date
Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
service calls.

CUSTOMER CARE DEPARTMENT

For general enquiries concerning your Electrolux appliance or for further information on Electrolux products,
please contact our Customer Care Department by letter or telephone as follows:-
Customer Care Department
Electrolux
55-77 High Street
Slough
Berkshire
SL1 1DZ
08705 950 950 *
* calls to this number may be recorded for training purposes.
9