Abit VA-20 User Manual page 62

A-2
alt.comp.periphs.mainboard.abit
comp.sys.ibm.pc.hardware.chips
alt.comp.hardware.overclocking
alt.comp.hardware.homebuilt
alt.comp.hardware.pc-homebuilt
5. Ask your reseller. Your ABIT authorized distributor should be able to provide the fastest
solution to your technical problem. We sell our products through distributors who sell to
resellers and stores. Your reseller should be very familiar with your system configuration
and should be able to solve your problem much more efficiently than we could. After all,
your reseller regards you as an important customer who may purchase more products and
who can urge your friends to buy from him or her as well. They integrated and sold the
system to you. They should know best what your system configuration is and your problem.
They should have reasonable return or refund policies. How they serve you is also a good
reference for your next purchase.
6. Contacting ABIT. If you feel that you need to contact ABIT directly you can send email to
the ABIT technical support department. First, please contact the support team for the branch
office closest to you. They will be more familiar with local conditions and problems and will
have better insight as to which resellers offer what products and services. Due to the huge
number of emails coming in every day and other reasons, such as the time required for
problem reproduction, we will not be able to reply to every email. Please understand that we
are selling through distribution channels and don't have the resources to serve every end-user.
However, we will try to do our best to help every customer. Please also remember that for
many of our technical support team English is a second language, you will have a better
chance of getting a helpful answer if your question can be understood in the first place. Be
sure to use very, simple, concise language that clearly states the problem, avoid rambling or
flowery language and always list your system components. Here is the contact information
for our branch offices:
7. RMA Service. If your system has been working but it just stopped, but you have
not installed any new software or hardware recently, it is likely that you have a
defective component. Please contact the reseller from whom you bought the
product. You should be able to get RMA service there.
8. Reporting Compatibility Problems to ABIT. Because of tremendous number of
email messages we receive every day, we are forced to give greater weight to
certain types of messages than to others. For this reason, any compatibility
problem that is reported to us, giving detailed system configuration information
and error symptoms will receive the highest priority. For the other questions, we
regret that we may not be able to reply directly. But your questions may be posted
to the Internet news group in order that a larger number of users can have the
benefit of the information. Please check the news group from time to time.
VA-20
Appendix A