Fujitsu F9600 User Manual page 159

To cancel a monitored call override:
Action
After overriding a monitored call,
press the silent monitor by ACD
group button.
NOTE
If the agent being monitored/overridden disconnects from the call,
the monitoring function will begin for the next call in the group that
has the shortest waiting duration in the group. If the group does not
receive a call, the monitoring function will remain in a waiting status
until another call is made, then Silent Monitoring will resume.
FEATURE CODE
To monitor other calls in an ACD group:
Action
1. Lift the handset or press
SPEAKER.
2. Dial the silent monitor by
ACD group registration code
________.
3. Dial the ACD group number
(fixed 3 digits) that you want to
monitor.
Silent Monitor by ACD Group (Cont'd)
149
Results
You return to call monitor
status.
Results
You hear dial tone.
You hear dial tone. The
silent monitor by ACD
group lamp lights.
You hear service tone. The
following message is
displayed:
MONITOR
Monitoring begins.