Problem Solver - GE Profile WPGT9360 Owner's Manual And Installation Instructions

For a complete list of solutions to common washer problems, use the
Troubleshooting Tips feature located by pressing the HELP button
while on the washer Home Screen (see Using the Troubleshooter).
If your washer will not operate, check the Problem Solver below:
Problem
Washer won't operate
Water not filling properly
Possible Cause
Control panel is asleep
Washer is unplugged
Water supply is turned off
Controls are not set properly
Lid is open—safety feature.
Prevents the washer from filling
and operating when lid is up
Circuit breaker/fuse is
tripped/blown
Electronics need to be reset
START was not pressed after a
cycle was set
Extremely low water pressure
Washer is too cold
Filter clogged or fill hoses may
be kinked
Energy efficiency
Insufficient water supply
The washer lid is open
Incorrect fill hose connection
Water fill optimization

Problem Solver

ge.com
What To Do
• This is normal. Press POWER, the Touch Screen
or any button to activate the control panel.
• Make sure cord is plugged securely into a working outlet.
• Turn both hot and cold faucets fully on.
• Make sure the cycle was set correctly, close the lid and
press START.
• Close lid and reset cycle, to the beginning if necessary.
• Check house circuit breakers/fuses. Replace fuses or
reset breaker. Washer should have separate outlet.
• Unplug washer, wait 2 minutes, plug back in and press
POWER.
• Press START.
• Press START again.
• If the washer has been exposed to temperatures below
freezing for an extended period of time, allow it to warm
up before pressing POWER. Otherwise, the display will
not come on.
• Make sure that the water valve filters (blue and orange
screen must be free of solids) on the unit are not
clogged. Turn off water and check filter by disconnecting
hose at machine. Check that fill hoses are not kinked
or clogged.
• This is an energy efficient washer. As a result, the
temperature settings for this washer may be different
than non-energy efficient washers.
• Make sure that the water supply is turned on. Make sure
that the water faucets are turned to their completely
open positions.
• The washer lid must be closed for all washer cycle
operations. If the lid is opened during washer
operation, all functions will stop, including water filling.
• Make sure that the fill hoses connect the hot water
supply to the hot inlet on the washer, and the cold water
supply to the cold inlet on the washer (hot to hot, cold
to cold).
• Water may not cover the top level of the clothes. This is
normal for this high efficiency washer. The water fill is
optimized by the system for best wash performance.
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