Diagnostic Programs; Lenovo Thinkvantage Toolbox - Lenovo ThinkCentre 3029 User Manual

Symptom
The operating system does not
start.
The SMC login prompt
disappears before you log on
and then a black screen displays
(for SMC computers only).
The computer beeps multiple
times before the operating
system starts.

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and
report operating-system-controlled settings that can cause hardware failures. There
are two programs preinstalled on your computer to help you diagnose computer
problems:
v Lenovo ThinkVantage Toolbox (used when you are running the Windows
v PC-Doctor for Rescue and Recovery (used when your Windows operating
Notes:
1. You can also download the PC-Doctor for DOS diagnostic program from
2. If you are unable to isolate and repair the problem yourself after running the

Lenovo ThinkVantage Toolbox

The Lenovo ThinkVantage Toolbox program helps you maintain your computer,
improve computing security, diagnose computer problems, get familiar with the
innovative technologies provided by Lenovo, and get more information about your
computer. You can use the diagnostics feature of the Lenovo ThinkVantage Toolbox
program to test devices, diagnose computer problems, create bootable diagnostic
media, update system drivers, and view system information.
v To run the Lenovo ThinkVantage Toolbox program on the Windows 7 operating
v To run the Lenovo ThinkVantage Toolbox program on the Windows Vista
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User Guide
Verify that:
v The startup sequence includes the device where the operating system resides.
Usually, the operating system is on the hard disk drive. For more information,
see "Selecting a startup device" on page 59.
Note: For SMC computers, you might receive the error message "No operating
system found. Press F1 to repeat boot sequence." In this case, press
Ctrl+Alt+Delete instead of F1 to establish a connection to the storage area
network where your operating system is stored. Verify that the user name is not
logged on in another location.
Verify that your computer does not turn off due to inactivity. SMC will
automatically turn off an inactive computer. If your computer turns off
automatically, turn on the computer and log on. Contact your administrator if
you cannot correct the problem.
Verify that no keys are stuck.
operating system)
system does not start)
http://www.lenovo.com/support. See "PC-Doctor for DOS" on page 67 for
detailed information.
diagnostic programs, save and print the log files created by the diagnostic
programs. You will need the log files when you speak to a Lenovo technical
support representative.
system, click Start → All Programs → Lenovo ThinkVantage Tools → System
Health and Diagnostics. Follow the instructions on the screen.
operating system or the Windows XP operating system, click Start → All
Programs → ThinkVantage → Lenovo ThinkVantage Toolbox. Follow the
instructions on the screen.
Action