HP SN3000B Specifications page 9

QuickSpecs
Service and Support
with expert help to cut the
cost and complexity of
implementation and
support
Basic Care - Minimum
recommended support
Implement right from the
start
Remote
Support Tools
Additional service to
meet your needs
Solution Center Specialists plus, Firmware/Software management and best practice advice. Customers can
optimize the return on their IT investment and realize the advantage of running their business critical
applications on virtualized/x86 infrastructure. Plus, 30 credits per year, select from an extensive menu of
consultancy and technical services, such as onsite firmware upgrades, health checks, assessments, and
education.
3-Year Support Plus 24-For a higher return on your server and storage investment, HP Support Plus 24
provides integrated hardware and software support services designed specifically for your technology.
Available 24x7, this 3-year combined reactive support option delivers onsite hardware support and over-
the-phone software support around-the-clock. Leverage the full strength of HP Technology Services -
customers can trust the services professionals at HP to work collaboratively with them, putting our
strategic and technical know-how to work across their entire infrastructure. Plus, 10 credits per year,
select from an extensive menu of consultancy and technical services, such as onsite firmware upgrades,
health checks, assessments, and education.
HP Proactive Select: Accelerate the ROI of your technology investment
HP Proactive Select is a flexible way to purchase services to fit your particular environment or situation.
Working with an HP Account Support Manager, you select a 'package' of services, from a wide range of
proactive services offered by HP spanning many technologies and processes-- such as onsite firmware
upgrades, health checks, assessments, and education. You tailor the service delivery to improve time-to-
production, optimize performance, or build in continuous improvements
The link to the datasheet is as follows:
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA2-3842ENW.pdf
Proactive Care 24x7 - with 40 HP Proactive Select credits:
Specifically designed for complex environments, this offers an end-to-end environment support solution
that covers servers, operating systems, hypervisors, storage and SANs.Service provides rapid response to
incidents, addressed 24x7x365, through HP's advanced solution center support and proactive reports for
problem prevention
Whichever level of care you select, it includes:
HP Enhanced Implementation Service for SANs-HP delivers complete design and implementation services
for Fibre Channel, FCoE, FCIP, SAS, and iSCSI SAN connectivity components.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-8527EN.pdf
HP Insight Remote Support - Count on proven technology to deliver secure, reliable 24x7 remote
monitoring, diagnosis, and problem resolution, all available at no extra charge if you have an existing
warranty, service agreement, or HP Care Pack Service with HP.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-4676ENW.pdf
HP Assessment Service for SANs - We offer customized technical and operational guidance to customers
employing HP storage subsystems and the interconnecting storage area network (SAN), with
recommendations to help improve availability levels and ongoing environment management.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA1-2941ENW.pdf
DA - 14277 Worldwide — Version 10 — December 20, 2013
HP SN3000B Fibre Channel Switch
Page 9