McAfee IIP-S14C-NA-100I - IntruShield 1400 Sensor Appliance Product Manual page 7

McAfee® IntruShield® IPS 4.1
IntruShield Sensor 1400 Product Guide
Registered customers can obtain up-to-date documentation, technical bulletins, and
quick tips on McAfee's 24x7 comprehensive KnowledgeBase. In addition, customers
can also resolve technical issues with the online case submit, software downloads,
and signature updates.
Phone
Technical Support is available 7:00 A.M. to 5:00 P.M. PST Monday-Friday. Extended
24x7 Technical Support is available for customers with Gold or Platinum service
contracts. Global phone contact numbers can be found at McAfee Contact
Information http://www.mcafee.com/us/about/contact/index.html page.
Note:
your system when opening a ticket with Technical Support. You will be provided
with a user name and password for the online case submission.
McAfee requires that you provide your GRANT ID and the serial number of
vii
Contacting Technical Support