Troubleshooting - Lenovo Combined User Manual

• Each time you start or restart your computer, ensure that you move the ThinkPad Precision Wireless
Mouse or click the mouse button before using the Lenovo Mouse Suite software. Otherwise, the Lenovo
tab is hidden.
To change the resolution setting, do the following:
For the Windows XP, Windows Vista, or Windows 7 operating system:
1. Click Start ➙ All Programs ➙ Lenovo Mouse Suite ➙ Mouse Suite.
2. In the Mouse Properties window, click the Lenovo tab. Then, click Advanced Properties.
3. In the Resolution Adjustment Setup area, select the corresponding radio button to set the preferred
mouse resolution.
4. To confirm your setting, click Apply. For more information about the setting, click Help.
For the Windows 8 or Windows 8.1 operating system:
1. Depending on your operating system, do one of the following:
• For the Windows 8 operating system: From the Start screen, move the pointer to the top-right or
bottom-right corner of the screen to display the charms, and then click Search.
• For the Windows 8.1 operating system: From the Start screen, click the arrow icon
bottom-left corner of the screen to go to the Apps screen.
2. On the Apps screen, find and click Mouse Suite. The Mouse Properties window opens.
3. In the Mouse Properties window, click the Lenovo tab. Then, click Advanced Properties.
4. In the Resolution Adjustment Setup area, select the corresponding radio button to set the preferred
mouse resolution.
5. To confirm your setting, click Apply. For more information about the setting, click Help.

Troubleshooting

This topic contains troubleshooting information for the mice. If you encounter any of the following problems
when using the mice, refer to the corresponding solution.
Problem: The mouse is not recognized by the operating system.
Solution: To solve the problem, perform one of the following procedures:
Procedure A:
Do the following:
• Install the mouse again.
• Access your computer Basic Input/Output System (BIOS) Setup Utility program during the startup process
and make sure that all the USB connectors on your computer are enabled.
Notes:
– For information about how to access or use the BIOS Setup Utility program on your computer, see the
documentation that came with your computer.
– If all USB connectors on your computer do not work, probably the computer BIOS does not support
them. To solve this problem, go to http://www.lenovo.com/support to download the latest BIOS
updates, or go to http://www.lenovo.com/support/phone to find the Lenovo technical support for
your country or region.
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Chapter 1 Lenovo and ThinkPad mice
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