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Appendix B: Frequently Asked Questions
Other Troubleshooting Issues
Power is Off
Check Point
Main power switch is at the off (O)
position.
Printer power cord unplugged.
Power supply not providing power.
Printer Does Not Start or Stops During Print Jobs
Check Point
Upper unit or ink tank door or
maintenance cartridge door is open.
Printer is not connected to the
computer.
An online lamp turns off.
Paper is not loaded correctly.
The ink tanks are not installed
correctly.
The 980 printer driver is not selected
on the computer.
Print data contains an image with a
large capacity.
The printer has been printing for a
long period.
The print destination port setting is
wrong.
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Solution
Press main power switch to the on
position (|).
Make sure that the power cord is
plugged in completely.
Connect another device to the power
supply to confirm that the outlet is
providing power. If you cannot restore
the printer to normal operation,
contact your Printrex dealer.
Solution
Close the Upper unit or ink tank door
or maintenance cartridge door and
make sure that it is closed tightly.
Check cable and make sure that it is
connected to the printer and the
computer.
Push the online key to bring printer
online.
Check and load paper.
Check the ink tanks and make sure
that the are installed correctly.
Make sure that the 980 Printer is
selected when you start the print job.
If you see the STATUS lamp flashing,
this means that data is processing.
Wait for the processing to finish.
If printing continues for a long
duration, it will pause to protect the
Printhead from damages, and will
start again after a while.
Open the printer driver Properties and
make sure that the port setting is
correct. If the port setting is not
correct, shut down Windows, switch
off the computer, then reconnect to
the selected port. To check the port
setting, open the printer driver
Properties window and then click the
Ports tab. If you are using a USB
100-11672 - Rev D
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Table of Contents
Troubleshooting
