Troubleshooting - Creative Xboard25 Owner's Manual

XBoard mini.book Page 12 Thursday, April 21, 2005 11:09 AM
Introduction
1. Click Start -> Settings -> Control Panel.
2. Double-click the Add/Remove Programs icon.
3. Click the Install/Uninstall tab (or Change or Remove Programs button).
4. Select the E-MU X Board entry and then click the Change/Remove button.
5. In the InstallShield Wizard dialog box, select the Remove ALL option.
6. Click the Yes button.
7. Restart your computer when prompted.
8. You may now re-install existing or updated E-MU device drivers or applica-
tions.
Note About Windows Logo Testing
When you install the X Board USB drivers, you will see a dialog box that informs
you that the driver has not passed Windows Logo testing.
However, the X Board USB drivers have been rigorously tested using the same test
procedures that a signed driver requires, and it passes in all important categories,
including those that measure the relative stability of the driver. So, it is perfectly
safe to install these drivers on your computer.

Troubleshooting

Lost Communication
Should you loose MIDI communication between your X Board and an audio appli-
cation (Cubase, Sonar, etc) or the X Board Editor, the X Board drivers may need to
be re-selected in your application.
1. Go to your application's MIDI I/O settings, de-select the X Board for both
MIDI input and output (or select a different MIDI device).
2. Apply these changes and exit the dialog.
3. Re-enter the application's MIDI settings and re-select the X Board drivers. If this
does not work, the application may need to be restarted.
Wrong Driver in Windows XP or Windows 2000
You may encounter a situation where the X Board Control Editor or Proteus X LE
programs are not running properly, even though the MIDI device itself seems to be
working fine.
If this is the case, you may be in a situation where the Microsoft USB MIDI driver is
running, rather than the E-MU USB MIDI Driver. This may happen if you add a
USB Hub, or if you plug the X Board keyboard into a different USB port than the
one it was plugged into when you installed the X Board software.
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