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Epson Stylus Photo 870 Daily Use

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Download this manual See also: Service Manual, Programming Manual
Color Ink Jet Printer
Daily Use
4011309
C01-00

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Summary of Contents for Epson Stylus Photo 870

  • Page 1 Color Ink Jet Printer Daily Use 4011309 C01-00...

  • Page 2: Where To Find Information

    Where to Find Information Setup Guide This guide will help you set up and begin using your printer. It includes information on setting up your printer and installing the printer software. Daily Use Guide This guide provides information on daily printer operation. It also contains troubleshooting tips and customer support information.
  • Page 3 CORPORATION. The information contained herein is designed only for use with this EPSON printer. EPSON is not responsible for any use of this information as applied to other printers. Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of...

  • Page 5: Table Of Contents

    Contents Safety Instructions ......1 Important Safety Instructions ......1 A Few Precautions .
  • Page 6 Troubleshooting ......53 Correcting USB Problems ......53 Error Indicators .

  • Page 7: Safety Instructions

    Safety Instructions Important Safety Instructions Read all of these instructions before using your printer. Also be sure to follow all warnings and instructions marked on the printer. Do not block or cover the openings in the printer’s cabinet. Do not insert objects through the slots. Take care not to spill liquid on the printer.

  • Page 8: A Few Precautions

    Unplug the printer and refer servicing to qualified service personnel under the following conditions: The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the cabinet damaged; the printer does not operate normally or exhibits a distinct change in performance.

  • Page 9: When Handling The Ink Cartridges

    When handling the ink cartridges Keep ink cartridges out of the reach of children. Do not allow children to drink from or otherwise handle the cartridges. Be careful when you handle the used ink cartridges, as there may be some ink around the ink supply port. If ink gets on your skin, wash the area thoroughly with soap and water.

  • Page 10: When Choosing A Place For The Printer

    If you remove an ink cartridge for later use, be sure to protect the ink supply area from dirt and dust; store it in the same environment as the printer. Note that there is a valve in the ink supply port, making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that the cartridge touches.

  • Page 11: Energy Star Compliance

    For United Kingdom Users Use of options EPSON (UK) Limited shall not be liable against any damages or problems arising from the use of any options or consumable products other than those designated as Original EPSON Products or EPSON Approved Products by EPSON (UK) Limited.

  • Page 12: Warnings, Cautions, And Notes

    If you have to fit a plug: As the colours of the mains lead of this appliance may not match coloured markings used to identify the terminals in a plug, please proceed as follows: The green and yellow wire must be connected to the terminal in the plug which is marked with the letter E or the earth symbol (G).

  • Page 13: Printer Parts And Functions

    Printer Parts and Functions Printer Parts and Control Panel Functions paper support printer cover edge guides output tray sheet feeder output tray extension ink cartridge clamps print head adjust lever ink cartridge control panel replacement button...
  • Page 14 Buttons Button Function Turns the printer on and off. Clears the printer's memory if pressed twice while the power power is on. Loads or ejects paper if pressed and released within 2 seconds. load/eject Resumes printing if pressed and released after a paper out error.

  • Page 15: Loading Special Paper, Envelopes, And Other Media

    When loading special media distributed by EPSON, read the instruction sheets packed with the media first and keep the following points in mind. For more details on using such media, see “Paper Handling”...
  • Page 16 The loading capacity for EPSON special media is explained below. 360 dpi Ink Jet Paper and Up to the arrow mark on the left edge Photo Quality Ink Jet Paper guide. Photo Quality Ink Jet Card, Up to 30 index cards.

  • Page 17: Loading Envelopes

    About special media cleaning sheets Cleaning sheets packaged with EPSON special media should not be used with this printer. The cleaning function performed by these sheets is not necessary with this type of printer, and the sheets could jam in the printer.
  • Page 18 Load envelopes flap edge first with the flap side down, as shown in the illustration. Available envelopes sizes are: No.10, DL, C6, 132 mm 220 mm Do not use envelopes that are curled or folded. Make sure to flatten the envelope flaps before loading. Also avoid using envelopes that are too thin;...

  • Page 19: Printing With Windows

    Printing with Windows Printer Software Introduction The printer software which comes with your printer includes a printer driver and printer utilities. The printer driver lets you choose from a wide variety of settings to get the best results from your printer. The printer utilities help you check the printer and keep it in top condition.
  • Page 20 When you access the printer software from the Start menu, the settings you make apply to all of your Windows applications. From Windows applications 1. From the File menu, click Print or Print Setup. 2. In the dialog box that appears, click Printer, Setup, Options, or Properties.

  • Page 21: Making Changes To Printer Settings

    Making Changes to Printer Settings The printer driver features the following menus and settings. Main: Media Type, Ink, Mode Paper: Paper Size, Copies, Orientation, Paper Source, Printable Area Layout: Reduce/Enlarge, Multi-Page, Watermark The Mode settings on the Main menu are arranged to give you four levels of control over the printer driver, as explained below.

  • Page 22: Making The Media Type Setting

    (shown in larger type). For some media, there are several Media Type settings to choose from. Plain Paper Plain paper Envelopes EPSON Premium Ink Jet Plain Paper (A4) S041214 360 dpi Ink Jet Paper EPSON 360 dpi Ink Jet Paper (A4) S041059...

  • Page 23: Photo Quality Ink Jet Paper

    EPSON Photo Quality Self Adhesive Sheet (A4) S041106 EPSON Ink Jet Note Cards A6 (with envelopes) S041147 EPSON Ink Jet Greeting Cards 5 x 8” (with envelopes) S041148 EPSON Ink Jet Greeting Cards 8 x 10” (with envelopes) S041149 Matte Paper-Heavyweight...

  • Page 24: Photo Quality Glossy Film

    Photo Quality Glossy Film EPSON Photo Quality Glossy Film (A4) S041071 EPSON Photo Quality Glossy Film (Letter) S041072 EPSON Photo Quality Glossy Film (A6) S041107 EPSON Photo Stickers 16 (A6) S041144 EPSON Photo Stickers 4 (A6) S041176 Ink Jet Transparencies...

  • Page 25: Using The Automatic Mode

    Using the Automatic mode When Automatic is selected as the Mode setting on the Main menu, the printer driver takes care of all detailed settings based on the current Media Type and Ink settings. To make the Ink setting, click Color to print in color, or Black to print in black- and-white or grayscale.
  • Page 26 Using the PhotoEnhance mode The PhotoEnhance mode provides a variety of image-correction settings that you can apply to your photo images before printing. PhotoEnhance does not affect your original data. Note: This mode is only available only when printing 32-bit color data. Printing with PhotoEnhance selected may increase the time required for printing, depending on your computer system and the amount of data contained in your image.
  • Page 27 You can select from the following settings. Standard This setting provides standard image correction for most photos. Try this first. People This setting is best for photos of people. Nature This setting is best for outdoor scenery such as mountains, sky, and oceans. Soft Focus This setting makes your photos look as if they were taken with a soft-focus lens.

  • Page 28: Using The Custom Mode

    Using the Custom mode The Custom mode offers ready-made settings designed for printing text and graphs and for applying a color-matching method. You can also create and save your own custom settings. You can select from the following ready-made settings. Text/Graph This setting is good for printing presentation documents such as graphs...

  • Page 29: Previewing Your Printout

    Follow the steps below to select a Custom setting. 1. Select Custom as the Mode setting on the Main menu. 2. Click anywhere in the list box to open it, then select the most appropriate setting for the type of document or image you wish to print.
  • Page 30 When you print your document, the Print Preview window opens. The Preview dialog box contains several icon buttons which you can use to perform the following functions: Drag ’n’ Drop This feature let you select and move watermarks. Zoom This feature enlarges or reduces the size of the previewed page.
  • Page 31 Watermark This feature opens the watermark settings dialog box. This dialog box allows you to change any of the current watermark settings. Reset This feature returns all watermark watermark settings to what they were when the settings Preview was first opened. If nothing has been changed, this feature is not available.

  • Page 32: Getting Information Through Online Help

    Accessing help from the Windows Start menu Click the Start button, point to Programs and Epson (for Windows 95 and 98) or EPSON Printers (for Windows NT 4.0), then click EPSON Stylus Photo 870 Help. The help contents window opens.

  • Page 33: Printing With Macintosh

    Printing with Macintosh Printer Software Introduction The printer software which comes with your printer includes a printer driver and printer utilities. The printer driver lets you choose from a wide variety of settings to get the best results from your printer. The printer utilities help you check the printer and keep it in top condition.
  • Page 34 Preview dialog box (click the Preview icon button and then click Preview in the Print dialog box) The Mode settings in the Print dialog box are arranged to give you four levels of control over the printer driver, as explained below. Automatic This mode provides the quickest and easiest way to start printing.
  • Page 35 For some media, there are several Media Type settings to choose from. Plain Paper Plain paper Envelopes EPSON Premium Ink Jet Plain Paper (A4) S041214 360 dpi Ink Jet Paper EPSON 360 dpi Ink Jet Paper (A4) S041059...
  • Page 36 EPSON Photo Quality Self Adhesive Sheet (A4) S041106 EPSON Ink Jet Note Cards A6 (with envelopes) S041147 EPSON Ink Jet Greeting Cards 5 x 8” (with envelopes) S041148 EPSON Ink Jet Greeting Cards 8 x 10” (with envelopes) S041149 Matte Paper-Heavyweight...
  • Page 37 Photo Quality Glossy Film EPSON Photo Quality Glossy Film (A4) S041071 EPSON Photo Quality Glossy Film (Letter) S041072 EPSON Photo Quality Glossy Film (A6) S041107 EPSON Photo Stickers 16 (A6) S041144 EPSON Photo Stickers 4 (A6) S041176 Ink Jet Transparencies...
  • Page 38 Using the Automatic mode When Automatic is selected as the Mode setting in the Print dialog box, the printer driver takes care of all detailed settings based on the current Media Type and Ink settings. To make the Ink setting, click Color to print in color, or Black to print in black-and-white or grayscale.
  • Page 39 Note: This mode is only available when printing 32-bit color data. Printing with PhotoEnhance selected may increase the time required for printing, depending on your computer system and the amount of data contained in your image. If you select Roll Paper as a Paper Source in the Page Setup dialog box, do not print your document with the PhotoEnhance mode on.
  • Page 40 Using the Custom mode The Custom mode offers ready-made settings designed for printing text and graphs and for applying a color-matching method. You can also create and save your own custom settings. You can select from the following ready-made settings. Text/Graph This setting is good for printing presentation documents such as graphs...

  • Page 41: Previewing Your Printout

    4. When you choose a Custom setting, other settings such as Print Quality, Halftoning, and Color are made automatically. Changes to these settings are reflected in the display on the left side of the Print dialog box. Previewing your printout The Preview feature allows you to see how your document will look before actually printing it.
  • Page 42 3. Click the Preview button. The Preview dialog box appears and displays a preview of your document. The Preview dialog box contains six icon buttons you can use to perform the following functions. Selection This feature lets you select, move, and resize watermarks.
  • Page 43 4. Select the location where you want to save the file, then type a file name into the Save As box and click Save. When you want to print the data, double-click the file to open EPSON Monitor 3. Click the Resume button to send the data to the printer.

  • Page 44: Replacing Ink Cartridges

    Replacing Ink Cartridges This printer uses ink cartridges equipped with IC chips. The IC chip accurately monitors the amount of ink used by each cartridge, so even if a cartridge is removed and later inserted again, all of its ink can be used. However, some ink is consumed each time the cartridge is inserted because the printer automatically checks reliability.
  • Page 45 Caution: EPSON recommends the use of genuine EPSON ink cartridges. Other products not manufactured by EPSON may cause damage to your printer not covered by EPSON's warranties. Leave the old cartridge installed in the printer until you have obtained a replacement; otherwise, ink remaining in the print head nozzles may dry out.
  • Page 46 To replace an ink cartridge using the orange ink cartridge replacement button, follow the steps below. Note: You can also replace an ink cartridge from your computer using EPSON Status Monitor 3. Click the How to button in the Status Monitor’s Printer Status window, then follow the on-screen instructions.
  • Page 47 4. Lift up the clamp that holds the cartridge you want to replace as far as it will go. The cartridge rises partly out of the cartridge holder. The illustration shows color ink cartridge replacement. To replace the black ink cartridge, lift up only the smaller clamp on the left.
  • Page 48 6. Remove the new ink cartridge from its protective bag. Next, remove only the yellow tape seal from the cartridge. black ink cartridge (T007) color ink cartridge (T008) Caution: You must remove the yellow tape seal from the cartridge before installing it; otherwise, the cartridge will become unusable and you will be unable to print.
  • Page 49 7. Align the tabs on the ink cartridge so that they are resting on the tabs protruding from the base of the opened ink cartridge clamp. Do not apply excessive force to the cartridge. Caution: Make sure the ink cartridge tabs are not under the tabs protruding from the base of the opened ink cartridge clamp, as this could damage the clamp.
  • Page 50 8. Press the ink cartridge clamp down until it locks into place. The illustration shows color ink cartridge replacement. To replace the black ink cartridge, replace only the cartridge held by the smaller clamp on the left. Caution: After you remove an ink cartridge from the printer, please insert a new one immediately.
  • Page 51 Caution: The P power light continues to flash while the printer performs the ink charging operation. Never turn off the printer while this light is flashing. Doing so can result in incomplete charging of ink. 10. Close the printer cover.

  • Page 52: Maintenance

    Maintenance Checking the Print Head Nozzles If you find that the printed image is unexpectedly faint or dots in the printed image are missing, you may be able to identify the problem by checking the print head nozzles. You can check the print head nozzles from your computer using the Nozzle Check utility in the printer software, or from the printer itself by using the printer’s control panel buttons.
  • Page 53 Using the control panel buttons Follow the steps below to check the print head nozzles using the control panel buttons. 1. Turn off your printer. 2. Make sure that A4 or Letter size paper is loaded in the sheet feeder. 3.

  • Page 54: Cleaning The Print Head

    The printer prints an operation check page including your printer’s ROM version information, the ink counter code, and a nozzle check pattern. Below are sample printouts. Good sample Print head needs to be cleaned segments are missing The above sample is in black and white, but the actual test prints in color (CMYK).

  • Page 55: Using The Head Cleaning Utility

    Note: Print head cleaning uses both color and black ink. To avoid wasting ink, clean the print head only if print quality declines; for example, if the printout is blurry or the color is incorrect or missing. Use the Nozzle Check utility first to confirm that the print head needs to be cleaned.

  • Page 56: Using The Control Panel Buttons

    For Macintosh users 1. Make sure that the printer is on, and the B black and A color ink out lights are off. 2. Click the Utility icon button in the Print or Page Setup dialog box, then click the Head Cleaning button. 3.
  • Page 57 Caution: Never turn off the printer while the P power light is flashing. Doing so may damage the printer. 3. When the P power light stops flashing, print a nozzle check pattern to confirm that the head is clean and to reset the cleaning cycle.

  • Page 58: Aligning The Print Head

    Aligning the Print Head If you notice a misalignment of vertical lines, you may be able to solve this problem from your computer using the Print Head Alignment utility in your printer software. Follow the directions below. Note: Do not start the Print Head Alignment utility while printing is in progress;...

  • Page 59: Troubleshooting

    USB port or which is upgraded from Windows 95 to 98. For details about your computer, contact your dealer. Make sure that EPSON USB Printer Devices appears in the Device Manager menu If you canceled the plug-and-play driver installation before the procedure was completed, either the USB printer device driver or the printer driver may be incorrectly installed.
  • Page 60 If your drivers are correctly installed, EPSON USB Printer Devices should appear in the Device Manager menu. If EPSON USB Printer Devices does not appear in the Device Manager menu, click the plus (+) sign beside Other Devices to view the installed devices.
  • Page 61 4. Under Other Devices, click USB Printer or EPSON Stylus Photo 870, then click Remove. Then click OK. 5. When the following dialog box appears, click OK. Then click OK to close the Properties window. 6. Turn off the printer and restart your PC. Then reinstall the driver from the beginning, following the instructions in the Setup Guide.
  • Page 62 Add/Remove Programs utility in the Control Panel, then uninstall EPSON USB Printer Devices. Next, reinstall the software as described in Setup Guide. If EPSON USB Printer Devices is not registered in the Add/Remove Programs list, access the CD-ROM and double-click epusbun.exe. in...

  • Page 63: Error Indicators

    Error Indicators You can identify many common printer problems using the lights on your printer’s control panel. If your printer stops working and the lights are on or flashing, use the following table of panel light patterns to diagnose the problem, then follow the recommended corrective measures.
  • Page 64 Ink out (black ink cartridge) The black ink cartridge Replace the black ink is empty or not cartridge with a new one installed. (T007) or (T010). See “Replacing Ink Cartridges” on page 38. Wrong ink (black ink cartridge) The installed black ink Use the appropriate black ink cartridge cannot be cartridge (T007) or (T010).

  • Page 65: Typical Problems And Solutions

    Typical Problems and Solutions Most printer problems have simple solutions. Find the problem in the list below and apply the recommended solution. For more information, see “Troubleshooting” in the online Reference Guide. Print quality problems If you are having print quality problems, try the solutions offered here.

  • Page 66: Paper Feed Or Paper Jam Problems

    Color gaps Try one or more of these solutions: Make sure your paper is not damaged, dirty, or too old. Run the Head Cleaning utility to clear any clogged ink nozzles. Check the B black and A color ink out lights. If a light is flashing, replace the ink cartridge.

  • Page 67: Cancelling Printing

    Cancelling Printing If the printouts are not what you expected and display incorrect or garbled characters or images, you may need to cancel printing. To cancel printing, follow the instructions below. For Windows 95, 98 and NT 4.0 When you send a print job to the printer, the Progress Meter appears on your computer screen.
  • Page 68 When background printing is on 1. Select EPSON Monitor3 from the application menu. 2. Press the P power button to turn off the printer. 3. Click the name of the document which is printing in the Document Name list, then click the Stop icon button to cancel the print job.

  • Page 69: Where To Get Help

    For United Kingdom and the Republic of Ireland Users If you purchased your product in the UK or the Republic of Ireland, EPSON (UK) LTD provides a range of customer services and technical support. Support Via the World Wide Web...
  • Page 70 For a full list of EPSON Customer and Warranty Support services: http://www.epson.co.uk/support/ Support Via Telephone Our Customer and Warranty Support teams can be contacted by calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland. They can provide the following services:...
  • Page 71 For Australian Users EPSON Australia wishes to provide you with a high level of Customer Service. As well as the user’s guide, we provide the following sources for obtaining information: EPSON FAXBACK EPSON FAXBACK will fax you the latest specifications and pricing for most EPSON products offered in Australia.
  • Page 72 EPSON Helpdesk EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in diagnosing hardware and software problems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located.
  • Page 73 Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiry, and Technical Email Support are available. Epson HelpDesk < Phone: (065) 8323111 > Our HelpDesk team can help you with the following over the phone: Sales enquiry and product information...
  • Page 74 To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited. Internet home page EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:...
  • Page 75 For Philippines Users To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below: Phone: (632) 813-6552 Fax: (632) 813-6545 BBS: (632) 814-0595...

  • Page 76: Options And Consumable Products

    Caution: Use only interface cables which meet the specifications listed above. Using other cables not covered by EPSON warranties may cause the printer to malfunction. Roll Paper Holder A Roll Paper Holder C81111 is available from EPSON for your printer.

  • Page 77: Consumable Products

    T008 Note: The product numbers of ink cartridges may vary by location. EPSON special media EPSON offers specifically designed media for ink jet printers to meet most high-quality printing needs. EPSON Premium Ink Jet Plain Paper (A4) S041214 EPSON 360 dpi Ink Jet Paper (A4)
  • Page 78 EPSON Photo Stickers 16 (A6) S041144 EPSON Photo Stickers 4 (A6) S041176 EPSON Panoramic Photo Paper (210 594 mm) S041145 EPSON Iron-On Cool Peel Transfer Paper (A4) S041154 EPSON Iron-On Cool Peel Transfer Paper (Letter) S041153 S041155 EPSON Matte Paper-Heavyweight (A4) S041256...
  • Page 79 EPSON OVERSEAS MARKETING LOCATIONS EPSON AMERICA, INC. EPSON UK LTD. 20770 Madrona Ave. Campus 100, Maylands Avenue, P.O. Box 2842 Hemel Hempstead, Herts, Torrance, CA 90509-2842 HP2 7TJ, U.K. Phone: (800) 922-8911 Phone: (+44) 01442 261144 Fax: (310) 782-5220 Fax: (+44) 01442 227227 EPSON DEUTSCHLAND GmbH EPSON FRANCE S.A.

  • Page 80: Daily Use

    Color Ink Jet Printer Daily Use Printed in Japan 99.11-5.9A...

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