Coil Surface Units - GE 49-80591-2 Owner's Manual

Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil
or cooking is not
fast enough
Radiant surface units
do not work properly
Surface unit stops
glowing when turned
to a lower setting
Scratches (may appear
as cracks) on radiant
cooktop glass surface
Areas of discoloration
on the radiant glass
cooktop
Plastic melted to
the radiant surface
Pitting (or indentation) Hot sugar mixture spilled
of the radiant glass
cooktop
Frequent cycling off
and on of radiant
surface units
Control signals after
entering cooking time
or delay start
Coil surface units do
not work properly
Possible Causes
Improper cookware
being used.
A fuse in your home may be
blown or the circuit breaker
tripped.
Cooktop controls
improperly set.
Incorrect cleaning
methods being used.
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles
(salt or sand) were between
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Food spillovers not cleaned
before next use.
Hot surface on a model
with a light-colored glass
cooktop.
Hot cooktop came into
contact with plastic placed
on the hot cooktop.
on the cooktop.
Improper cookware
being used.
You forgot to enter a
bake temperature or
cleaning time.
The surface units are
not plugged in solidly.
The surface unit controls
improperly set.
The drip pans are not set
securely in the cooktop.
What To Do
• Use pans which are flat and match the diameter
of the surface unit selected.
• Replace the fuse or reset the circuit breaker.
• Check to see the correct control is set for the surface
unit you are using.
• This is normal. The unit is still on and hot.
• Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
• See the Cleaning the glass cooktop section.
• This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
• See the Glass surface—potential for permanent damage
section in the Cleaning the glass cooktop section.
• Call a qualified technician for replacement.
• Use only flat cookware to minimize cycling.
• Touch the Bake pad and desired temperature or the
Self Clean pad and desired clean time.
• With the controls off, check to make sure the surface
unit is plugged completely into the receptacle.
• Check to see the correct control is set for the surface
unit you are using.
• With the controls off, check to make sure the drip
pan is in the recess in the cooktop and that the
opening in the pan lines up with the receptacle.
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